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Kudos1 Stats

Cannot activate Norton Family on Kindle Fire

I can download Norton Family from the Amazon store apps from my brand new Kindle Fire tab.  Whenever it starts on the Kindle I get a message that the product is open source and may need a third party authorization. If I try to go to the family.norton.com and sign in with my account, the Kindle attempts to pull the app from Google, but in the Kindle there is no designated Google Play account for my Kindle.

Replies

Kudos0

Re: Cannot activate Norton Family on Kindle Fire

Hi krehbielj,

I will check with team on this.

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot activate Norton Family on Kindle Fire

Hi,

The new Kindle Fire device runs on Android OS v5.0 or above. Norton Family app is not compatible to the Android OS v5.0. 

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot activate Norton Family on Kindle Fire

Do you know if there's plan to support Fire? It's the only thing keeping me from subscribing. There is very few parental control apps that cover PC AND Fire. Hint: Customer complaint usually gives you an idea for a new or expanded product.
Kudos0

Re: Cannot activate Norton Family on Kindle Fire

Hi draketungsten,

Thanks for the post.  I'll pass your valuable feedback to the management team.

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot activate Norton Family on Kindle Fire

Hello,

Please note we are discontinuing support for Kindle Fire. As Katie mentioned, the version of Norton Family you have installed is not compatible with Android v5.0 used by Kindle Fire.

Regards,

Suresh

Kudos0

Re: Cannot activate Norton Family on Kindle Fire

I have 4 kids with 4 fires. I use Family on their phones and it works great but I cant add their Fire's.  All I need to do is turn ON App Usage Access, and it should work.  Why cant you guys fix this?  There are millions of these devices out there.  Come on, step up!

Kudos0

Re: Cannot activate Norton Family on Kindle Fire

Thanks for the feedback.  I'll report your request to the team.

Thanks

Katie

Thanks Katie
Kudos1 Stats

Re: Cannot activate Norton Family on Kindle Fire

This is incredibly disappointing and frustrating! Locking down the kindle was the entire reason bought your software. There is even a setting in the kindle to enable app usage data. Why would semantec turn their back on so many parents? I will be requesting a full refund and hope that other potential customers find this forum before they waste their time or money.

Kudos1 Stats

Re: Cannot activate Norton Family on Kindle Fire

Hi Reston dad,

I'll forward your request about supporting Kindle Fire devices to the team.

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot activate Norton Family on Kindle Fire

I would love to see Norton Family work on Kindle Fire as well.

Kudos0

Re: Cannot activate Norton Family on Kindle Fire

Hi KimGrabinski,

Thanks for the valuable input.  I'll forward your request to the team as well.

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot activate Norton Family on Kindle Fire

How can you turn your back on 5+ million units of Fires sold just in Q4 of 2015?  That is insane!

http://www.geekwire.com/2016/50-fire-tablet-vaults-amazon-into-3rd-place...

Kudos0

Re: Cannot activate Norton Family on Kindle Fire

Hi bigkahuna,

Thanks for the input.

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot activate Norton Family on Kindle Fire

I agree, you need to support the Kindle. We have 4 of them in our house. If you aren't going to, at least say that in a large font on your website. Android implies Kindle, so it's misleading and annoying. 

Kudos0

Re: Cannot activate Norton Family on Kindle Fire

Hi bluepixels,

Thanks for the post.  We are discontinuing support for Kindle Fire. 

I'll report your request to the team.

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot activate Norton Family on Kindle Fire

Hi! I can only add that I am disappointed as well. I have several Fire Tablets and would love to be able to install Norton. I have used Norton for ages and it doesn't work on Kindle Fire? That is a big market you guys are missing out on, as millions of Fire tablets have and will keep being sold.

Kudos0

Re: Cannot activate Norton Family on Kindle Fire

Hi Arcturus,

Thanks for the valuable input.  I'll pass your request to the team.

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot activate Norton Family on Kindle Fire

I believe Katie and Norton are not the least bit interested in supporting Norton Family on the Kindle Fire.  : (

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