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Kudos0

Cannot add device to Manage Devices (yet shows under services)

I have just renewed my licence for Norton Security.  Under manage devices my desktop is not showing nor can I add it.  The desktop does show under services however.  I cannot seem to add my device anywhere.  I do not want to uninstall and reinstall the software.  

I have tried to "Renew" the subscription with the same key but it just tells me I already am using that product.

Windows 8.1 fully updated (but then so is my laptop)

Replies

Kudos0

Re: Cannot add device to Manage Devices (yet shows under services)

Go to Settings > Administrative Settings > Remote Management > On > Apply.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Cannot add device to Manage Devices (yet shows under services)

Just a suggestion if Krusty13's advice does not fix your situation.  On the main page of Norton Security on the system that is not showing on the Devices Tab of Norton Management, make sure it shows the number of Days Remaining until Renewal and if not select Help > Subscription Status. 

BTW - have you rebooted the system in question - with Fast Start-up disabled ?

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