This forum thread needs a solution.
Kudos0

Cannot cancel Norton

Posted: 31-Mar-2022 | 7:50PM · 1 Reply ·

I cancelled automatic renewal in 2021. They acknowledged that I had cancelled in an email. Norton 360 Premium. I use Windows 10.

"Dear JC,We have received and processed your cancellation request for your automatically renewing subscription. Your Norton subscription will no longer renew automatically after it expires."

After bombarding me with offers, reminders etc, they renewed my subscription anyway and charged my Paypal account.

I cannot communicate with them, and after logging into Norton and cancelling "renewal" yet again, I see that they think I want to cancel renewal in 2023. I want my money back now.

I am not going to uninstall Norton until I have my money back. Help.

Labels: Norton Account, Auto Renewal

Replies

Kudos0

Re: Cannot cancel Norton

Posted: 31-Mar-2022 | 7:53PM · Permalink

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Please Contact Norton Support regarding your subscription/refund. 

This thread is closed from further comment. Please visit the forum to start a new thread.