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Kudos0

Cannot complele downloading & Installing Norto On-Line Family

I am having trouble downloading the On-Line Family software. I can complete the Norton Download manager screen, then when it starts to Install On-Line Family download procedure, it will stop and give me "Unexpected error occurs when ......" and I can NEVER complete that step, so what can I do.  The only option that gives me is 'Delete downloaded files' or RETRY, still no luck when re-do the same task more than 3 times!

My PC is running MS-WIN7 Professional, all windows updates up-to-date, and I have Norton AntiVirus 2012 installed.

Appreciate if you could help.

ANDY

I like to further edit my message...

1. the NF.Installer.exe (95KB) file was successfully downloaded and ran

2. then at the display showing downloading teh 13.44MB of Norton Family also completed, when it changes to 'Installing Norton Family....' - it then gives me the 'Unexpected Error occurs' message.

Please help.

Replies

Kudos0

Re: Cannot complele downloading & Installing Norto On-Line Family

I am having trouble downloading the On-Line Family software. I can complete the Norton Download manager screen, then when it starts to Install On-Line Family download procedure, it will stop and give me "Unexpected error occurs when ......" and I can NEVER complete that step, so what can I do.  The only option that gives me is 'Delete downloaded files' or RETRY, still no luck when re-do the same task more than 3 times!

My PC is running MS-WIN7 Professional, all windows updates up-to-date, and I have Norton AntiVirus 2012 installed.

Appreciate if you could help.

ANDY

I like to further edit my message...

1. the NF.Installer.exe (95KB) file was successfully downloaded and ran

2. then at the display showing downloading teh 13.44MB of Norton Family also completed, when it changes to 'Installing Norton Family....' - it then gives me the 'Unexpected Error occurs' message.

Please help.

Kudos0

Re: Cannot complele downloading & Installing Norto On-Line Family

Hi databank,

I've sent you a private message.  Please check it out when you get a chance.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cannot complele downloading & Installing Norto On-Line Family

Hi Katie:

Where do I see teh private message you sent me?

I checked my OUTLOOK email and didn't see any.

Sorry!

Andy at databank

Kudos0

Re: Cannot complele downloading & Installing Norto On-Line Family

Hello Ms KatieQ:

Please... I need your immediate assistance .... you told me you have left me a private message, but where and how do I about to get that?  I am just dumbfounded where to see my private message.

HELP.

databank

Kudos0

Re: Cannot complele downloading & Installing Norto On-Line Family

Hi databank,

Please access private message by clicking on the  icon in the upper right hand corner of the page in the forum.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cannot complele downloading & Installing Norto On-Line Family

Hello Ms Katie Qiu,

I think to have the same problem! can Your please give me help, too?

Thank you!

agimama

Kudos0

Re: Cannot complele downloading & Installing Norto On-Line Family

I was able to download the NEW NOF and installed, works just fine.  THANKS

Kudos0

Re: Cannot complele downloading & Installing Norto On-Line Family

No need to download the NF_Insatller.exe

All I did is to click 'downlaod On-line Family" and even if it crashes, simply go to your 'DOWNLOADS' destination folder and you will see the Norton On-Line Family exe file, run it and works!

Kudos0

Re: Cannot complele downloading & Installing Norto On-Line Family

happy to say that for some reason now my tablet is registered as 2nd device for notron security.  i am not so sure about anti theft as my purchase my not be covering the smart phone and the tablet not sure. can anyone answer this? thanks.

Kudos0

Re: Cannot complele downloading & Installing Norto On-Line Family

Hi agimama,

I've sent you a private message.  Please check it when you get a chance.

Thanks,

Katie

Thanks Katie

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