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Kudos0

cannot connect to Norton-server identity safe "unexpected error"

The last few days i get error when trying to login onto the identity safe with norton 360

Cannot connect to Norton-server "unexpected error"

Windows 10 - Norton 360 version 22.7.0.76 

It does not work on one computer, the other 2 computers with same version of windows 10 and Norton360 work perfectly.

i already tried this, but no change

https://support.norton.com/sp/nl/nl/home/current/solutions/v113839121_En...

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Replies

Kudos0

Re: cannot connect to Norton-server identity safe "unexpected error"

Look at the main Norton screen and click on your email address. Sign out of your Norton Account. Then restart you computer and try logging into IDSafe again. You will firts be asked for your Norton Account email and password, then the vault password.

If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: cannot connect to Norton-server identity safe "unexpected error"

i signed out , restarted more then once , and Fast Start "Feature" was disabled long time ago (checked, still disabled)

Problem not solved

Accepted Solution
Kudos0

Re: cannot connect to Norton-server identity safe "unexpected error"

-Norton power eraser saw "Nahimic" als a bad program, i did not remove it but in startup i disabled it with Norton 360.

Restart and solved !

More info:

- issue on MSI  high-end gaming laptop
- Nahimic is a sound efffect program to "improve sound"
- disabled on startup: "NahimicMSIUILauncher"
- i read on other forum that Nahimic gives problems to other programs also.

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