My Sony Windows 10 laptop does not see my wireless Canon printer. The Norton Core app shows both devices on the same wireless network. Suggestions?
Hello MLF, What is the model of your printer? I will look for the installation package for you from Canon. I have a Canon Pixma MP640, having NEVER installed it locally on any of my computers via USB working on my Core. Ensure your printer is powered ON. Then, in Windows 10 under Windows Settings find "devices" and open. In the left column select " Printers and Scanners". At the top of the middle screen column select "Add a printer or scanner". It will begin a search for the printer. Once the printer is discovered select "add device". Windows will begin installation files for the printer. You should see a blue progress bar as this is happening. When done you should see the name of the printer listed with "WS" at the end of it, that indicates the wireless drivers for Windows were installed. Print your test page to test. See my screenshot:
Thanks for the info. My Canon is the MG7720. However, I have the installation package and I have performed the usual Add a Printer process multiple times. From other comments on the Web, apparently PCs not "seeing" wireless printers across a Norton Core is a not uncommon issue.
Problem resolved, without explanation. The Canon printer now appears in the Control Panel / Devices and Printers list. It somehow installed itself. As I recall, this occurred also on another PC in our house. Thanks for everyone's attention.
Great news. Sometimes a simple reboot will correct the darnedest things.
Hello MLF please mark the thread as solved if indeed it has been. Others may then be able to see the solution.
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