• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

cannot enable sms commands

I cannot enable SMS commands on my device. Slider does not move. Android 7.1.1, Sony Xperia z5 compact.

Replies

Kudos0

Re: cannot enable sms commands

Do you have an active SIM card installed on the device?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: cannot enable sms commands

I am also having this problem.  In NMS, the "Anti-Theft" score is 90% with the message "SMS Commands disabled", although I did not do the disable myself.  Anti-Theft -> SMS commands is greyed out, and cannot be enabled.  Running Android 8.1.0 on SAMSUNG-SM-J327A.  NMS 4.4.1.4321

Kudos0

Re: cannot enable sms commands

Do you have an active SIM card installed on the device?

Yes

Kudos0

Re: cannot enable sms commands

Same problem here. It occurred right after the NMS update this morning.

Also, the "block incoming calls" is greyed out and cannot be entered.

Seems like a bug in the update.

Kudos0

Re: cannot enable sms commands

I also got the issues after my latest NMS 4.4.1.4321 update this morning. Anti-Theft SMS Commands & Call Blocking are greyed out and cannot be enabled. The device details :-

  1. Sony Xperia XZ Premium G8142 with Build Number 47.2.A.8.24
  2. Android Pie 9.0
  3. Norton Mobile Security 4.4.1.4321
Accepted Solution
Kudos2 Stats

Re: cannot enable sms commands

Received new update few minutes ago. All issues solved!

Kudos1 Stats

Re: cannot enable sms commands

Yes, the problem is solved with NMS 4.4.1.4323.  I have one gripe though - After the update, I still had to manually re-enable 'SMS Commands' under Anti-Theft.  I suspect that Antitheft SMS commands remain broken for anyone not paying attention.

Kudos0

Re: cannot enable sms commands

Thanks for the positive feedback on the latest update/fix.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.