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Kudos0

Cannot enter norton 360 on Samsung Tab lite Android 13

Posted: 04-Feb-2023 | 6:53PM · 14 Replies ·

I installed the app, but when opening the app... a message pops up: an error ocurred om the server while searching for product details. Tap to try again. Then the app just shuts down...
Labels: Cannot Start/Open Norton, Install/Setup

Replies

Kudos0

Re: Cannot enter norton 360 on Samsung Tab lite Android 13

Posted: 05-Feb-2023 | 6:51AM · Permalink

This sounds like it may be a temporary server issue.

One thing you can try is clearing the app data for 360. Try going into Android Settings - Apps. Scroll to the 360 app and clear the app cache and app Data. Restart the device. This will reset your 360 to a trial version. To get the full version back, open the 360 app, then tap Sign In to log into your Norton Account. Enter your Norton Account information and you should have the full version again.

Then test to see if things work properly.

Kudos0

Re: Cannot enter norton 360 on Samsung Tab lite Android 13

Posted: 05-Feb-2023 | 2:13PM · Permalink

Hi Peter, I followed your advice, but the problem still persits, the weird thing is that Norton family parental control works fine. The problem is with norton 360...
Kudos0

Re: Cannot enter norton 360 on Samsung Tab lite Android 13

Posted: 05-Feb-2023 | 6:12PM · Permalink

Had you installed Norton Family before you tried to install 360? Maybe you need to uninstall the Norton Family, and 360. Then restart the device and install 360 first, then Norton Family.

Kudos0

Re: Cannot enter norton 360 on Samsung Tab lite Android 13

Posted: 07-Feb-2023 | 8:02AM · Permalink

I tried this too...and still won't open the app....same message pops up....any other ideas what could be the problem? Thank you!
Kudos0

Re: Cannot enter norton 360 on Samsung Tab lite Android 13

Posted: 07-Feb-2023 | 5:29PM · Permalink

Check to see if there are any battery optimisations turned on for 360 in Android Settings.

Also check Accessibility Settings in Android Settings and check that the Norton 360 Service is turned on. 

Kudos0

Re: Cannot enter norton 360 on Samsung Tab lite Android 13

Posted: 18-Feb-2023 | 3:13AM · Permalink

I've got exactly the same problem, only that I have an Android A51. It's showing the message "Server error while fetching product details. Please tap on try again."

I've tried all your suggestions but it still isn't working. Now it's the third day and every time I'm trying to open the app it's the same thing...

Kudos0

Re: Cannot enter norton 360 on Samsung Tab lite Android 13

Posted: 18-Feb-2023 | 5:30AM · Permalink

See if this Norton Support article helps.    https://support.norton.com/sp/en/ca/home/current/solutions/v125107093

Kudos0

Re: Cannot enter norton 360 on Samsung Tab lite Android 13

Posted: 18-Feb-2023 | 11:00AM · Permalink

Everything is on the latest version but the same message still pops up. Any other ideas?

Kudos0

Re: Cannot enter norton 360 on Samsung Tab lite Android 13

Posted: 18-Feb-2023 | 11:10AM · Permalink

Be sure you are installing 360 directly from the Google Play Store app on your device. 

Kudos0

Re: Cannot enter norton 360 on Samsung Tab lite Android 13

Posted: 18-Feb-2023 | 11:20AM · Permalink

Well, everything I installed is from the Google Play Store, including Norton 360.

Kudos0

Re: Cannot enter norton 360 on Samsung Tab lite Android 13

Posted: 18-Feb-2023 | 11:35AM · Permalink

There is another thread that is reporting similar issues with 360 and Android 13.  https://community.norton.com/en/comment/8540448#comment-8540448

I'll escalate these threads to try to get a resolution.

Kudos0

Re: Cannot enter norton 360 on Samsung Tab lite Android 13

Posted: 18-Feb-2023 | 12:56PM · Permalink

In the end I was able to solve the problem. I reset all settings back to manufacturer settings, then installed all software updates, and Google play updates. Then I opened Chrome and logged in to my.norton.com, then protect/install on another device and followed the instructions. The problem was that I used an email that was not registered with Google (school email) so when following the instructions of the tablet configuration, always use a Google registered email. Hope this will help. At least it solved my problem....
Kudos0

Re: Cannot enter norton 360 on Samsung Tab lite Android 13

Posted: 18-Feb-2023 | 1:51PM · Permalink

Thanks a lot. What worked for me was uninstalling Norton, then removing my school email account from the settings, and after reinstalling Norton everything worked fine. I then just readded my school account and it still seems to work.

Kudos0

Re: Cannot enter norton 360 on Samsung Tab lite Android 13

Posted: 18-Feb-2023 | 3:21PM · Permalink

Thank you both for your replies. Glad you got things sorted.

It does sound odd because it should not matter what email address you use. As long as you have access to that email on the device you are installing to. And be sure you only use each email invitation once. ie Even it you use the same email address to install on different devices, you can only use each email on one device because it will include a serial number in the install that can only be used on one device.

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