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cannot fully install and run ghost 15 - getting runtime errors
System - Win 7 -64. This is a laptop - less than two months old, an i5 chip, 6 gigs of memory, no other system problems. NIS 2012 installed on this machine and working flawlessly. This machine is fully patched and up to date.
When I try to install Ghost 15, I get a variety of "runtime" errors. I have searched Norton support, and have found references to these types of errors - but see no solution posted [of course, there may be one, I just haven't found it yet - so that's why I am posting here.
Here is one link to posts at Norton support that describe one of the aspects of my problem:
I also get an error that reports a problem with VProTray and similar "VPro..." errors. As you can see, the version number of the VProConsole is the latest one I could find at the Norton site's downloadable file links [a version number which the Norton site reported as the latest -
Here's an excerpt from the Windows Application Error Log:
Faulting application name: VProConsole_.exe, version: 188.8.131.52526, time stamp: 0x4b8e6b81
Faulting module name: VProConsole_.exe, version: 184.108.40.206526, time stamp: 0x4b8e6b81
Exception code: 0x40000015
Fault offset: 0x000cbc0f
Faulting process id: 0x938
Faulting application start time: 0x01cce040db800f92
Faulting application path: C:\Program Files (x86)\Norton Ghost\Console\VProConsole_.exe
Faulting module path: C:\Program Files (x86)\Norton Ghost\Console\VProConsole_.exe
Report Id: 1b16f5eb-4c34-11e1-9901-dc0ea11e81e8
I am stumped and hope there is some help for me. I have used Ghost for many years, through many versions. I currently have a working copy on my desktop [a win 7/64 machine - also fully patched and up to date] that works faultlessly.
Checking the control panel Programs and Features for both machines, I see that the desktop [ghost 15 long installed and works fine] has more Vis C++ libraries listed. Perhaps there are clues there. I don't know why the listings are different - as I let MS Windows Update give me everything MS deems important. I have screen captures of those installed Vis C++ library listings - and will be glad post them if requested by Norton Support personnel.
[apologies for the inconsistent indenting in this message - I just wanted to indent the error message - but having done that, the Norton website rich text editor won't let me outdent later text]
Thanks for any and all help