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Kudos0

cannot fully install and run ghost 15 - getting runtime errors

System - Win 7 -64.  This is a laptop - less than two months old, an i5 chip, 6 gigs of memory, no other system problems.   NIS 2012 installed on this machine and working flawlessly.  This machine is fully patched and up to date.

When I try to install Ghost 15, I get a variety of "runtime" errors.  I have searched Norton support, and have found references to these types of errors - but see no solution posted [of course, there may be one, I just haven't found it yet - so that's why I am posting here.

Here is one link to posts at Norton support that describe one of the aspects of my problem:

http://community.norton.com/t5/Other-Norton-Products/Ghost-15-on-win7x64-Visual-C-runtime-error-during-install/td-p/358300

I also get an error that reports a problem with VProTray and similar "VPro..." errors.  As you can see, the version number of the VProConsole is the latest one I could find at the Norton site's downloadable file links [a version number which the Norton site reported as the latest -

http://community.norton.com/t5/Other-Norton-Products/Norton-Ghost-15-SP1-is-now-available/td-p/223163

Here's an excerpt from the Windows Application Error Log:

Faulting application name: VProConsole_.exe, version: 15.0.1.36526, time stamp: 0x4b8e6b81
Faulting module name: VProConsole_.exe, version: 15.0.1.36526, time stamp: 0x4b8e6b81
Exception code: 0x40000015
Fault offset: 0x000cbc0f
Faulting process id: 0x938
Faulting application start time: 0x01cce040db800f92
Faulting application path: C:\Program Files (x86)\Norton Ghost\Console\VProConsole_.exe
Faulting module path: C:\Program Files (x86)\Norton Ghost\Console\VProConsole_.exe
Report Id: 1b16f5eb-4c34-11e1-9901-dc0ea11e81e8

I am stumped and hope there is some help for me.   I have used Ghost for many years, through many versions.  I currently have a working copy on my desktop [a win 7/64 machine - also fully patched and up to date] that works faultlessly.

Checking the control panel Programs and Features for both machines, I see that the desktop [ghost 15 long installed and works fine] has more Vis C++ libraries listed.  Perhaps there are clues there.   I don't know why the listings are different - as I let MS Windows Update give me everything MS deems important.  I have screen captures of those installed Vis C++ library listings - and will be glad post them if requested by Norton Support personnel.

[apologies for the inconsistent indenting in this message - I just wanted to indent the error message - but having done that, the Norton website rich text editor won't let me outdent later text]

Thanks for any and all help

Albert

Replies

Kudos0

Re: cannot fully install and run ghost 15 - getting runtime errors

System - Win 7 -64.  This is a laptop - less than two months old, an i5 chip, 6 gigs of memory, no other system problems.   NIS 2012 installed on this machine and working flawlessly.  This machine is fully patched and up to date.

When I try to install Ghost 15, I get a variety of "runtime" errors.  I have searched Norton support, and have found references to these types of errors - but see no solution posted [of course, there may be one, I just haven't found it yet - so that's why I am posting here.

Here is one link to posts at Norton support that describe one of the aspects of my problem:

http://community.norton.com/t5/Other-Norton-Products/Ghost-15-on-win7x64-Visual-C-runtime-error-during-install/td-p/358300

I also get an error that reports a problem with VProTray and similar "VPro..." errors.  As you can see, the version number of the VProConsole is the latest one I could find at the Norton site's downloadable file links [a version number which the Norton site reported as the latest -

http://community.norton.com/t5/Other-Norton-Products/Norton-Ghost-15-SP1-is-now-available/td-p/223163

Here's an excerpt from the Windows Application Error Log:

Faulting application name: VProConsole_.exe, version: 15.0.1.36526, time stamp: 0x4b8e6b81
Faulting module name: VProConsole_.exe, version: 15.0.1.36526, time stamp: 0x4b8e6b81
Exception code: 0x40000015
Fault offset: 0x000cbc0f
Faulting process id: 0x938
Faulting application start time: 0x01cce040db800f92
Faulting application path: C:\Program Files (x86)\Norton Ghost\Console\VProConsole_.exe
Faulting module path: C:\Program Files (x86)\Norton Ghost\Console\VProConsole_.exe
Report Id: 1b16f5eb-4c34-11e1-9901-dc0ea11e81e8

I am stumped and hope there is some help for me.   I have used Ghost for many years, through many versions.  I currently have a working copy on my desktop [a win 7/64 machine - also fully patched and up to date] that works faultlessly.

Checking the control panel Programs and Features for both machines, I see that the desktop [ghost 15 long installed and works fine] has more Vis C++ libraries listed.  Perhaps there are clues there.   I don't know why the listings are different - as I let MS Windows Update give me everything MS deems important.  I have screen captures of those installed Vis C++ library listings - and will be glad post them if requested by Norton Support personnel.

[apologies for the inconsistent indenting in this message - I just wanted to indent the error message - but having done that, the Norton website rich text editor won't let me outdent later text]

Thanks for any and all help

Albert

Kudos0

Re: cannot fully install and run ghost 15 - getting runtime errors

These error are typically caused by .NET issues. I've got the same setup on my test box. I patched Windows 7 x64 to the latest and installed NIS 2012. With this configuration, I was able to install Ghost without any problem, so my guess it that something else has tinkered with .NET framework on you system.

Try to install again, but try installing with a CUSTOM INSTALL, but de-deselect the USER INTERFACE option. If the software installs, then this is likely a .NET issue and we can go from there.

-Andy
Kudos0

Re: cannot fully install and run ghost 15 - getting runtime errors

Andy,

Thanks for your response and suggestions.  I will give it a try later today and report back as to the results. 

I also have NIS 2012 on the laptop [the first addtional piece of software I installed on it] - and it installed without a hitch, and runs perfectly [and I have NIS 2012 on the desktop PC, too].

I have a number of related questions - having to do mainly with the differing Visual C++ libraries that are present on my two Win 7 machines [as I noted in my original post] - maybe that is indicative of something [the desktop PC has many more libraries present].   But first I will try what you have suggested.

Thanks again,

Albert

Kudos0

Re: cannot fully install and run ghost 15 - getting runtime errors

The NIS2012 console also uses .NET, which is why I suspect an issue. If possible, completely uninstall NIS 2012, then try the Ghost install again. I've got my Win7 x64 test box set up with a similar setup. I have installed NIS 2012, rebooted, and installed Ghost 15, but did not get the error.

-Andy
Kudos0

Re: cannot fully install and run ghost 15 - getting runtime errors

Andy,

Looks like you done good.  It was a bit more of an adventure than I expected, but it is finally up and running, and it was your suggestions that led the way.  I will outline, briefly, what I did and what the outcomes were:

  1. Used the Norton Removal tool to eliminate both Ghost 15 and NIS 2012.  Reinstalling Ghost 15 [without disabling the user interface component] seemed to go well - but, in one of the many cmd.exe windows that opened and closed quickly, there was some sort of Config error noted [it went by too fast to read].  So I decided to start again.
  2. Again, Norton Removal to blow away everything, and this time setting the install to custom, with the "user interface" component deselected.  The result was that Config error [again to fast to read before that window closed], and when installation finished, I appeared to have not succeeded - Windows did note that the [Norton] Security Configuration Tool was installed, but there was no "Ghost".  Reboot gave me a "Windows cannot find 'VProConsole.exe.......".   So, back to Norton Removal again.   Also, I noticed that an Acer trialware "click to install" of "Norton Online Backup" was present [a program I really do not need] on my taskbar's "notification area".   Evidently, Norton Removal doesn't eliminate that [and, indeed, it isn't listed as one of the programs the tool will kill].   So, thinking that might be a problem, too, I used the Control Panel Programs and Features method to eliminate that.
  3. Reinstalled Ghost 15, again with "user interface" deselected [and saw that too-brief-to-read-fully cmd.exe window complaining about some misconfiguration] - but on reboot, the same results as in #2 above.  Killed it all with Norton Removal.
  4. Reinstalled Ghost 15 in the default manner [nothing "custom"].  Saw that cmd.exe misconfigure window again - but installation finished without further complaint.  On reboot all seemed good [whew!!]
  5. Reinstalled and updated [through 3 reboots] NIS 2012.  Everybody seemed happy and well-adjusted.  {whew!! again]
  6. Ran Ghost 15 to make an external "one time backup" [to an externally USB 3.0 connected hard drive]..   Seemed to go quite well until, uh-oh, another problem -  towards the end of the job, it halts and throws an error = "EBAB-03F1" - system can't find file specified.   I close that window, and Ghost tells me its backup failed - with error = e7d1001e.
  7. I researched the above errors [mostly at the Norton site], and that suggested something to do with file permissions.  So:
  8. I then ran Ghost 15 specifying it should "run as administrator" and make a "one time backup" - and that resulted in a full backup process, to completion, with no complaints from anything.  I tested the backup [full system] image file with the Recovery Point Browser - and it was good.
  9. I have never experienced this problem with my desktop, and never had to run Ghost "as admin" - so I compared settings on my two machines, the PC and the complaining laptop, using the Norton Security Configuration Tool.   Settings were identical.   Hmmmm.   So why then the need to specify "run as admin" when using the laptop?
  10. I then rebooted the laptop, and ran Ghost one more time on the laptop - again for a "one time backup" - without specifying "run as administrator".   And this time, as in #8 above, it ran smooth as silk.

OK, I think that covers it for now [it's been a long evening with this problem set, and I am ready to take a break].  I hope that the combination of what you recommended I try, and the results I have just reported, will be of use to you, and to anyone who might be experiencing the problem we have been wrestling.   I have my fingers crossed that this is solved - and will try a series of one time backups over the next week or so, and report back as to whether things continue to be good.

Thanks again for your help.

Albert

Kudos0

Re: cannot fully install and run ghost 15 - getting runtime errors

Glad that you were able to get everything installed correctly. It sounds like security permissions may have contributed. I'll change my setup and attempt to recreate the error a non-administrator account.

-Andy
Kudos0

Re: cannot fully install and run ghost 15 - getting runtime errors

Andy,

Since my last post, I've done two more "one time backups" - without specifying "run as administrator" - and the process has run smoothly and without any glitches.  It appears that we have resolved the problem, and I am grateful for your help.  I hope that you will post back here about the "permissions" aspect I stumbled over during the resolution - I am curious as to why it would need "administrator" permission once, and then apparently not need it anymore. 

  • Is this some setting that, once admin permission is granted, it is retained in some location?
  • both my laptop and desktop machines run the same Win 7 version [Home Premium 64] - yet the Ghost 15 on the desktop never required admin permission - would this be something related to .NET issues, too?

Albert

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