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Kudos0

Cannot Get Past Error w32. PLEASE HELP!

I just purchased 100gb of data with Norton and I set my information to be automatically backed up...the process starts but never finishes because of error w32.  What can I do to get my data backed up?

I don't understand what the issue is.

Thanks for any help.

Windows 7 Professional 64-bit (SP1) - Mozilla Firefox 7.x - Norton Internet Security 2012Norton Anti-Theft 1.0 - Norton Utilities 15 - Norton Online Backup (100 gb)

Replies

Kudos0

Re: Cannot Get Past Error w32. PLEASE HELP!

Hello Eric

That's a sharing violation error with Windows. I've sent contact details on how to reach my team specifically so we can work with you to resolve it. Please check your private messages for details.

Kudos0

Re: Cannot Get Past Error w32. PLEASE HELP!

I just sent you a message through PM.  Once I get the support needed, I will mark this issue as resolved.

Windows 7 Professional 64-bit (SP1) - Mozilla Firefox 7.x - Norton Internet Security 2012Norton Anti-Theft 1.0 - Norton Utilities 15 - Norton Online Backup (100 gb)
Kudos0

Re: Cannot Get Past Error w32. PLEASE HELP!

Hello Eric,

This is in addition to our private message conversation so others can share in the resolution. After working with my team it was determined the error was caused by a problem with your backup set. A purge of the affected set should have resolved it. Please let us all know how it goes once the new backup finishes.

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