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Kudos0

Cannot identify devices in My Subscription

I need to transfer Norton Security from one device to another one. In the "New Norton" website, all it says is Windows-1, Windows-2, Windows-3. How does one determine which copy is on which machine? The old website gave the device names, not some cryptic falderoe.

Replies

Kudos0

Re: Cannot identify devices in My Subscription

I figured it out. One has to look at each device in the main screen to see which one is listed as Online / Active. Then, if you're lucky, you can change the name. Stupid layout, actually, since the old web site used the actual device names one assigned, not some stupid generic Windows-1, Windows-2, etc.

Kudos0

Re: Cannot identify devices in My Subscription

You still get the Windows assigned computer name when you look at the My Subscriptions section of the Norton Account web site. Click on the My Norton at the top of the page then My Subscriptions.

If you open your Norton Security product and click on Help - About, you should see the computer name that you see on the Devices page. 

Things happen. Export/Backup your Norton Password Manager data.

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