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Cannot install 360 2 due to "another installer running"
My problem started today when Norton unexpectedly shut down for no reason. I couldn't re-start it, so I decided "now is the time to install the 360 v 2 files which I downloaded a month ago". The 360 - 2 installation started OK, then got to the "uninstalling previous version of 360" and unexpectedly closed down giving me a windows error message halfway through. I clicked "send error message" and it cam back telling me that i had a "blue screen error". I tried to re-install my stored 360 - 2 files and I got an error message telling me the files were corrupt and advised me to download new files. Without my live-updater links, I could't find the 360-2 files to download on symantec, so I took another course of action;
I reset my PC to yesterday's date, with the intention of running a fresh installation from my original 360 disc. It got part way through the installation then I got a message telling me that V 2 was available to download - would I like it, so I clicked yes, download. The files appeared to download successfully, but the next stage of installation halted abrubtly with the symantec error message " cannot install due to another installer running, please try later".
So, I cannot re-load 360 from either disc, stored files or download due to the above error message. And looking at your advice copied in below, I CANNOT uninstall the orignal 360 because program remover CANNOT LOCATE THE FILES.
End result, I have NO Norton security installed and NO WAY to get it installed.
Please tell me how I get round this.
Installation may fail if installing over a previous build:
Known Issue: Installation may fail if you install over a previous beta build.
Soultion: Uninstall the previous build before installing the new build.
We are already aware of these issues, and will have them fixed by the time the software is released.Message Edited by Allen_K on 09-01-2008 06:07 PM