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Kudos0

Cannot Install Latest Patch via Live Update

Hi

I am using Norton 360.

Live Update is currently trying to install the latest patch.  After the patch has downloaded it asks me to restart my machine.  After restart, the patch finishes but then I can no longer open my Norton 360 application.  I have already uninstalled Norton and reinstalled and it works fine afterwards.  It's only when I try to run the patch through Live Update that I get the issue.  I'm now having to reinstall for a third time after which I will not run the Live Update.

Please could you advise on a solution.

Many thanks

Becki

Replies

Kudos0

Re: Cannot Install Latest Patch via Live Update

Hi @Rebekah T,

Thank you for reporting an issue to the Norton Community. Our engineering team is interested in obtaining more information about this issue, and would like to collect logs from your system. I've sent you a private message via the forum.  Please check it when you get a chance.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Cannot Install Latest Patch via Live Update

Hello Rebekah T

After restarting your computer, have you run Live Update again to get the 2nd part of the Update? If you are using Windows 10, have   you disabled Fast Startup?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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