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Kudos0

Cannot install Norton Family exe file

I am trying to use the parental controls on my windows pc, vista xp.  Added my child, but cannot detect any devices.  To add devices, it states to download the norton family client.  The error I get is "retry" over and over again.  Any ideas why?  Thanks so much!

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Kudos0

Re: Cannot install Norton Family exe file

Instructions state to log in to the child's account using administrator credentials.  I have my user account set up and my child's account on windows vista home screen.  Where do I download the norton on both?  I have tried both but get the same "retry" error.  Thanks for any assistance.

Kudos0

Re: Cannot install Norton Family exe file

Hi jandajohnson,

I've sent you a private message.  Please check the message via the forum by clicking Inbox at upper right hand corner to see if the steps in the private message help.

Thanks

Katie

Thanks Katie

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