• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Cannot install Safety Minder

 Using Windows XP Pro

I have tried to install Safety Minder 3X with no luck. After computer reboots icon in desktop tray reads "Setup is not complete. Click to complete setup." When I click on the icon, nothing happens. The ap does not launch, setup does not complete.  

Replies

Kudos0

Re: Cannot install Safety Minder

Hi defender,

 

Please make sure you have the Administrator rights to install the Norton Safety Minder program.

Also, what Anti-Virus or Security product is installed on your kid's PC?

 

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cannot install Safety Minder

 Hi Katie,
I am installing using my Administrator profile. I am running Norton Internet Security on the computer.

The problem is this:
When I restart the computer, there is a safety minder icon in my desktop tray with a little red/white "X" on it.  When I roll over this icon, it reads "Norton Safety Minder Set up is not complete. Click to complete setup." When I click on the icon, nothing happens. The program does not launch, the install does not complete. 

I was about to uninstall Norton Safety Minder and give up on the whole thing when I realized you had responded to the message.  Does this message board not have an option to be notified by email when someone replies to a posting?

Kudos0

Re: Cannot install Safety Minder

Hi defender,

What version of Norton Internet Security are you running?  
 
Please go to Start/Control Panel
Check to see if Norton Safety Minder is still on the list of currently installed programs. If it’s still on the list, please highlight it and click Remove button

You might check the box "E-mail me when someone replies" on the Reply page to get an email notification when someone replies to your post.
 
Thanks,
Katie

Message Edited by Tony_Weiss on 07-16-2009 07:45 PM
Thanks Katie
Kudos0

Re: Cannot install Safety Minder


The Norton version is: Norton Internet Security Version 15.5.0.23

Installing is the problem not uninstalling. I am confused by your advice on how to uninstall. I have already uninstalled and tried to install about 3X. Message Edited by defender on 07-16-2009 11:43 AM
Kudos0

Re: Cannot install Safety Minder

Hi defender,

Thanks for the additional information.  The reason I mentioned to uninstall and reinstall NSM in my previous post was I suspected that Norton Safety Minder didn’t get uninstalled completely and it prevents you to install it. 

Could you try this to see if it helps?   

Go to Start/Run

Type services.msc.

Click OK

Find “Norton Online” in the list and highlight it

Click “Restart” the service 

Also, if you right click on the paw, can you see the “Edit Accounts” is enabled? Thanks,Katie 

Thanks Katie
Kudos0

Re: Cannot install Safety Minder

After I restart the service, the paw icon disappears from the desktop tray, thus, I cannot right click on it to check if "Edit Accounts" is enabled.

If I right click on the paw icon before I restart the service, nothing happens. Anytime I reboot the computer, the paw icon has the little "x" through it.

I tried restarting the service and rebooting the computer 2X. I don't think this is the solution because it would mean I have to restart norton online service each time I started the computer. Also,  when I go online to use OnlineFamily Norton, the application does not detect Safety Minder (before or after restarting the service).
Kudos0

Re: Cannot install Safety Minder

Is Norton Safety Minder still on the list of "Currently installed programs" under Start/Control Panel/Add or Remove Programs ?

 

Thanks,

Katie
Thanks Katie
Kudos0

Re: Cannot install Safety Minder

Yes. Norton Safety Minder displays in the Add/Remove Programs. The Norton Safety Minder icon displays as a paw print and a green arrow pointing downwards. (Norton Online icon also displays as a separate ap above it.)
Kudos0

Re: Cannot install Safety Minder

Could you highlight Norton Safety Minder on the list and click the Remove button , then install Norton Safety Minder again?

 

Thanks,

Katie
Thanks Katie
Kudos0

Re: Cannot install Safety Minder

I did as you requested: uninstalled through Add/Remove programs and reinstalled Norton Safety Minder. This was the FOURTH TIME I have done this exact same action with the exact same results.  (You know what they say about insanity?)

I do not understand why you asked me to repeat this action for the fourth time. If you can explain your logic when you give me direction it will be helpful and less frustrating for me.  Otherwise, it feels like you are not actually reading & processing what the issue is, or that you don't know how to fix it and you're just guessing.  There needs to be some logic and respect to the troubleshooting process, otherwise this is a collosal waste of my time .

Note: When installing: after 2X clicking the executible, it starts to install, continues as normal for a minute, then install screen disappears when it "looks like" its finished installing.  However, there is no message that displays such as "Installation complete" or "You must reboot your computer."  There is no message to indicate that the ap has finished installing. The install screen disappears abruptly like the install either encountered an error or completed. Upon reboot, the icon displays in the desktop tray with an "x" through it.Message Edited by defender on 07-18-2009 04:52 AM
Kudos0

Re: Cannot install Safety Minder

I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.

This thread is closed from further comment. Please visit the forum to start a new thread.