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Kudos0

Cannot Log in

Today I cannot login at all. If I mistype my password it gives me a bad password error, but when I enter the correct password nothing happens. It just tries for like a minute, then takes me back to the main Norton Family page, but I am not signed in. The app does about the same thing but it takes longer and brings me back to the sign in page with no error. Clearly the connectivity issues have NOT been resolved like the sticky post says!

Replies

Kudos0

Re: Cannot Log in

Hi padillart,

Thanks for the post.  This could be a different issue.  We are checking into this.

I'll keep you posted.

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot Log in

The issue has been addressed.

Thanks for your patience.

Katie

Thanks Katie

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