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Kudos0

Cannot Log into Norton Family

I keep trying to log into Norton Family and I keep getting the following message.

Server Error

Your request was stopped for your protection. Your data is safe, and the error has been reported and will be investigated.

Return to the Norton Family homepage and sign in again. If the problem persists, contact Support.

Multiple Devices, Multiple Browsers, Multiple resets

Thanks

Replies

Kudos0

Re: Cannot Log into Norton Family

Just an update. Held on for chat support for over an hour. Kept saying one minute. I think their clock is broken as well. After holding on for over an hour they basically told me oh well, they are doing an upgrade. Be 2 to 3 days so sorry. They sure hold out my money when it is due. Service sucks.

Kudos0

Re: Cannot Log into Norton Family

That's really disappointing.  I just signed up and now I can't use it for 2-3 days???  No email notice??

Kudos0

Re: Cannot Log into Norton Family

Nothing, I have had since February and with some tweaking have been able to get it to work most of the time but this time I cannot turn on a phone for one of my kids that is traveling to a basketball game. No notice no anything just cannot log in and support no help.

Kudos0

Re: Cannot Log into Norton Family

Same thing, surely it can't be done for several days, need to add some websites to my son's account so he can finish his homework due tomorrow.

Kudos0

Re: Cannot Log into Norton Family

you might try unlocking the device with pin but not sure if that will work. That is my next step I am going to try on my girls phone. 

Kudos0

Re: Cannot Log into Norton Family

update.....pin unlock partially enabled the phone. Still acting funky...I will have to change PIN when able to log in again and reset her account.

Kudos0

Re: Cannot Log into Norton Family

Same here. Change to company VPN to login, same error. Using private browsing mode, same error. Please fix it!

Kudos0

Re: Cannot Log into Norton Family

Same error here. Son is locked out of his phone. Heads up I tried logging in a few times and was brought to a screen to confirm my email, after doing so it told me my subscription was expired?! Brought me to the payment screen with my info already in there....I almost paid again but luckily I checked the account info on the app...my subscription doesn't expire until next March. Really would've been nice to get a heads up about this!
Kudos0

Re: Cannot Log into Norton Family

I am using a Mac trying to get Norton Family. Tried logging in and got the following message:

Server Error

Your request was stopped for your protection. Your data is safe, and the error has been reported and will be investigated.

Return to the Norton Family homepage and sign in again. If the problem persists, contact Support.

Found some threads on the community form but says that Norton was fixing the problem soon. This was 2012! What can I do. 

Kudos0

Re: Cannot Log into Norton Family

I am having the same problem with the "Server Error".

Kudos0

Re: Cannot Log into Norton Family

I am consistently getting "Server Error" message from about 4 pm until now 10:35 EST. Cannot login to my account using either using my computer or cell phone to change rules, and allow my child to have access to specific web site. This thing happened before but resolved on its own. This time why it is taking so long? I really want to hear someone from Norton

Kudos0

Re: Cannot Log into Norton Family

I'm on my second call to them (first suddenly disconnected right after the lady answered the phone), and 3rd attempt at a chat session (it's been on 1 minute 39 second wait for over an hour). I started the service yesterday. Nothing stated in house rules that it would block my children's calls! How the heck can you block calls out, what about an emergency (not a 911 but an emergency call to parents). So I went to uninstall and it asks for a PIN. I never set one up, never seen a place to set one or view the PIN. Now I need it, and of course, can't login to try and find it. Bad experience, will not continue to use their service, especially if I have to reset my children's phones because of it. 

Kudos1 Stats

Re: Cannot Log into Norton Family

Hi Everyone,

Sorry for the inconvenience caused. There was a back-end server issue which caused intermittent server errors for few customers when accessing the Norton Family account. This issue is now resolved. Please let us know if you are still facing issues with Norton Family account login. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Cannot Log into Norton Family

Still having trouble with login... when can we expect this to be fixed ?

Kudos0

Re: Cannot Log into Norton Family

Hi @Hlynsi,

Thanks for reporting in Norton Community Forums. I have sent you a private message requesting Norton Account details for further investigation. Please check it when you get a chance.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Cannot Log into Norton Family

Hi @Hlynsi

Norton Family account login issue was caused due to temporary backend server issue. This issue is now resolved. Please let us know if you still facing issue with account login. Thanks. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Cannot Log into Norton Family

Still can't log in.  Enter username and password and the page just refreshes. 

Kudos0

Re: Cannot Log into Norton Family

Still cannot log in to Norton Family On any devices or browser. There is still a server issue I assume!

Kudos0

Re: Cannot Log into Norton Family

Hi @LGV Monkey & @waynieoaks,

Thanks for reporting in Community Forums. Are you getting any error message? Also, I have sent you a private message requesting Norton account details for further investigation. Thanks

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Cannot Log into Norton Family

Hi @LGV Monkey & @waynieoaks,

Could you please check and lets us know the current Norton Family account login status? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Cannot Log into Norton Family

I have managed to successfully log in on the browser.

Many thanks.

Kudos0

Re: Cannot Log into Norton Family

It's now working! Thank you for quick response.

Kudos0

Re: Cannot Log into Norton Family

I'm guessing as I haven't been able to log in for a while now that this server problem is still on going?
Kudos0

Re: Cannot Log into Norton Family

Norton Family status in the user area can be checked here: https://status.norton.com/

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Cannot Log into Norton Family

Sorry for the late reply. I can log in successfully now.

Thanks.

Kudos0

Re: Cannot Log into Norton Family

Servers are back up and running again
Kudos0

Re: Cannot Log into Norton Family

Norton Family is complete down again.... Arghhh, very frustrating.

Kudos0

Re: Cannot Log into Norton Family

I can not log into my account on any devices. I am getting the Server Error message and the "We didn not log you in and your data is safe" message.

Please help!

Thanks, 

Bo

Kudos0

Re: Cannot Log into Norton Family

This is a disaster. I need to turn off my time supervision on my child's phone but I cannot log in to do it. He needs to surf the internet to do homework research. This is unacceptable, Norton.

Kudos0

Re: Cannot Log into Norton Family

Januarry 4, 2018 - the same situation, again server error. Norton, could you please inform about your maintenance actions in advance ?

Kudos0

Re: Cannot Log into Norton Family

Hi @Bo_Sena, @Rasyidha & @kig,

Sorry for the inconvenience caused. There was a back-end server issue which caused intermittent login issues for few customers. This issue is now fixed. Please let us know if you are still facing login issues. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Cannot Log into Norton Family

I have the same problem! help please!!!
 

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