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Kudos3 Stats

Cannot Login into Norton Identity Safe online vault from Firefox - [Issue Fixed]

Hi Everyone,

We are aware of the ongoing 'Norton Identity Safe Online Vault login stuck at “Unlock your Vault” page (moz-extension://31bfd55e-fca7-45b2-8bfc-b5056df6b716/content/ui/vault-unlock.html)' issue with Firefox. Sorry for the inconvenience caused. We are working on it. We will post an update to this thread when we have more information.

Sunil_GA | Norton Forums Administrator | Symantec Corporation

Replies

Kudos4 Stats

Re: Cannot Login into Norton Identity Safe online vault from Firefox - [Issue Fixed]

All--

We have released an update to the server that should resolve your issue with logging in.  Please check your accounts at your convenience.

We sincerely apologize for this inconvenience.  

RDLeo

Symantec Employee

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