• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Cannot Login to Norton Online Family

I am unable to sign in (login) to the Norton Online Family website to manage my children's accounts.  I get to the "home page" and click "Sign In," but the request either times out or I enter my information and it states my login request couldn't be completed and to contact Symantec.  Is the website experiencing issues and when can we expect it to return to normal operations?  I have no issues visiting any other sites.

Replies

Accepted Solution
Kudos1 Stats

Re: Cannot Login to Norton Online Family

Hi,

Can you try again and let us know if you are still experiencing the same issue? Also, the screenshot you attached does not reflect the issue you described. Are you still seeing the message on the screenshot or are you still having an issue logging in?

Regards,

Albert

Kudos0

Re: Cannot Login to Norton Online Family

Albert - I am now able to login to the website.  The picture I posted looks as if it timed out due to an error on my end, however, that was not the case.  Sorry for the confusion.

This thread is closed from further comment. Please visit the forum to start a new thread.