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Kudos0

Cannot login to VPN as Captcha does not display properly

Posted: 05-Jan-2023 | 12:09PM · 5 Replies ·

One the captcha displays (I HATE these things!) the box no longer scrolls.  I see the first 3 rows of pictures and nothing else.  It won't move up. So, obviously, the "verify" button is no longer visible.  

Don't bother pointing me to the "display scale" solution, it makes no difference.

When will this be fixed?  I can no longer use the product.

Windows 11, latest version.

Labels: Install/Setup

Replies

Kudos0

Re: Cannot login to VPN as Captcha does not display properly

Posted: 05-Jan-2023 | 4:01PM · Edited: 05-Jan-2023 | 4:24PM · Permalink

There is another thread here about the Captcha window not displaying correctly.   https://community.norton.com/en/forums/recaptcha-issue  

One user has figured out a work around by tabbing through the items in the window. 

I don't think Norton has any control over the Captcha display window. It is probably programming set by the Captcha developers.

Kudos0

Re: Cannot login to VPN as Captcha does not display properly

Posted: 05-Jan-2023 | 4:15PM · Permalink

Correcting peterweb's link: https://community.norton.com/en/forums/recaptcha-issue

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.963 - Windows 10 Pro x 64 version 22H2 / build 19045.2468 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 94.0.4606.96) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Cannot login to VPN as Captcha does not display properly

Posted: 05-Jan-2023 | 4:25PM · Permalink

Thanks SA.  Not sure what happened there. A few extra characters got added to the link.

Kudos0

Re: Cannot login to VPN as Captcha does not display properly

Posted: 05-Jan-2023 | 6:05PM · Permalink

Your welcome!! 

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.963 - Windows 10 Pro x 64 version 22H2 / build 19045.2468 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 94.0.4606.96) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Cannot login to VPN as Captcha does not display properly

Posted: 14-Jan-2023 | 8:18AM · Permalink

There is a new version of the standalone Norton Secure VPN that is supposed to address the Captcha window size. See this Norton Product Announcement blog.