cannot manage norton 360 subscriptions
Posted: 23-Dec-2022 | 11:41AM · 0 Replies · Permalink
I have multiple 360 subscriptions which I have not needed to manage for about a year. Something has changed, and I cannot access the page where I can delete a computer and add another. I have done EXTENSIVE searches on the Norton site, and have used Google. So please - I am not a newbie.
Following the link under "My Account" ---> "Manage Subscriptions" I am sent to a page that shows "Norton Password Manager" on a trial subscription. I have been using this for several years. Under "History" it shows "Norton Security Premium" canceled and and "Norton 360" canceled. As I type this, the Norton 360 shows "subscription status: Active". Same on my other computers. On May, 16, 2022 Norton took an automated payment for my multiple computer subscription.
I have just bought a new computer with a one month Mcafee AV and I need to make changes now. It is ridiculous that there is no email support for this product. All my computers are in WIndows 11 and Norton 360 continues to update. I simply want to update Norton.