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Kudos0

Cannot restore Ghost 15 backup

I have been trying to restore a computer from a Norton 15 Backup (I had no idea this product had been dropped and was no longer supported - I certainly never received an email to that effect). Anyway I get an error E1AD3BB6 which says "Cannot vaidate recovery point destianation for file F:Norton Backups\Use-PC-Drive002v2i". I have quite a few recoevery points on the backup drive and they all do the same thing. happens whatever route I take to get to the recovery panel. I have tried to use the copy in Ghost 15 to copy the recovery point but that gets the same error. Help. Lost all my data and Norton say they no longer support Ghost from a few months ago

Labels: Backup, Restore

Replies

Kudos0

Re: Cannot restore Ghost 15 backup

You can always get help from this forum whatever the  version of ghost you are using.

Were the ghost files (.v2i) created using the computer you want to restore to?

Can you use another computer to run the recovery point browser to validate the files?

How are you trying to recover the computer can you tell us the steps you have taken.

Deric

Kudos0

Re: Cannot restore Ghost 15 backup

Many thanks for your reply. I rather think this question of the computer may be the answer here. I asked a local techie to reinstall Windows for me a while ago because I couldn't stand the pain of doing it myself. Unfortunately instead of installing Windows Home Premium 64bit which I had on the PC he elected to install Windows Professional 32bit. I only discovered this when I installed some memory and found it wasn't being picked up. So I managed (with considerable difficulty) to reinstall Windows Home Premium 64bit on my machine - the installation disk wouldn't run, even if you booted up from it, so I had to make a bootable USB drive and copy the installation disk to it.. Actually I have now managed to recover the majority of my data. Before the reinstall I had run Windows Easy Transfer as a secondary backup (I had had trouble with Ghost the last time I reinstalled but Norton support got me over this - the Ghost reinstall hadn't switched on some of the services. WET gave me a message saying it had failed but in fact after I had done the reinstall I discovered it had in fact copied most of the C Drive so I was able to drag and drop everything back. Lucky. So I don't need the Ghost backups and will now discard Ghost since it is obsolete  but I would be interested in whether you think it was the different versions of Windows which caused the problem. This would be worrying since surely going from 32bit to 64bit, possibly on a new PC,  would be something people might want to do.

Kudos0

Re: Cannot restore Ghost 15 backup

Firstly, a 32 bit system installed on a 64 bit motherboard won't work so that would be a problem.

Secondly, Ghost 15 can't restore to different hardware only the new version of Ghost can (SSR 2013 R2).

Ghost 15 isn't obsolete, I still use it on one of my machines and the new version will "see" G15 .v2i files so I would advise to continue to use it and backup your new install.

I would run a "One Time Backup" this is a manual backup with no complicated settings and will backup up the whole of the C: drive.

You can also use the G15 SRD to access "Diskpart" and clean the primary drive and install the 64 bit O/S if you want to later once backed up.

I tend to keep my data on a separate drive or partition and keep the O/S with the apps on the primary drive or partition.

Incremental backups can be run on the data drive as you would a full backup, let us know if you want more info.

Deric

Kudos0

Re: Cannot restore Ghost 15 backup

Actually as I said the 32bit version of Windows was installed erroneously on my 64bit PC, but it did run. It ran well for a while and then began to falter but then so had the 64bit windows version before that (which is why I had paid someone to reinstall Windows). So the 32bit version did work and Norton Ghost seemed to run quite happily on it. It was only when I had reinstalled the 64bit Windows that Ghost failed to "validate" the backed up recovery points. I should say my reinstall was to the same hardware - it was not a new PC, though I would have thought part of the point of a backup program was to ba able to restore data from an old PC to a newly bought one.

Although as you say G15 is not obsolete in the sense that it does run, and presumably would restore corrupted data to my existing PC it is hard to trust a piece of software that is out of support. Backup is such a vital part of a system. Had I not fortuitously had the Windows Easy Transfer backup I would have lost all my life's data - including photos - which to my mind would have been a disaster.

I have been running Ghost backups since I reinstalled but am inclined to look for safer softwar if there is such a thing. Seems a flaky area. MS backup is very flaky too which is why I bought Ghost in the first place.

I was wondering why you keep your O/S files on one disk/partition and data on another. Is that because the O/S doesn't change (except with official updates) so you only have to back it up after an update and then you van use it if there is a corruption in the O/S by restoring the O/S files rather than reinstalling (actually as I say this it sound tricky to say the least.

Thanks again for getting back to me.

David Quinn

Kudos0

Re: Cannot restore Ghost 15 backup

Hi David,

Once you have backed up and created the .v2i files with Ghost versions G12,G14,G15 and the new version SSR 2013 R2 they will all recover those recovery points.

The recovery points (.v2i files) can also be used to "Clone" a drive if you need to replace one that has died.

You can boot up with the SRD and select "Analyze" and use "Diskpart" to prepare the new drive for "Cloning"

You will find that Ghost is very safe I have been using it since the G2003 was issued.

G15 was replaced by SSR 2013 R2 and is not called Ghost anymore but if you looked at the SSR UI you would think it was G15 but it has the option to recover to different hardware.

When they say G15 is not supported it only means that there are no more updates available (like WinXP) and you won't get help from Symantec but on this forum the GURUs and other Ghost users are there to help and we are NOT Symantec employees.

Most of us prefer to have a Primary drive or  partition for the O/S and apps only because if there is a major crash it is the O/S that is affected. I have a multi boot (4 partitions) O/Ss and apps only and I can recover my 4 drives in 20minutes or so.

If you have a lot of Data, pics, video etc it is better to have that on a separate drive. Incremental backups of the data drive can be performed safely and will only copy the changes once the base is set.

hope this helps you decide what to do.

Deric

Kudos0

Re: Cannot restore Ghost 15 backup

It is common for a 32-bit OS to be installed on a machine that can handle a 64-bit OS.

Kudos0

Re: Cannot restore Ghost 15 backup

I think your just getting the error because the drive is different then when the image was made, the partitions must have been changed, resized, or the system reserved partition added or removed.

Do the images validate as good?

I'm not sure what you mean by your getting the error also when you try to copy them?

Are you able to double click the images and restore files and folders from them?

Dave

Kudos0

Re: Cannot restore Ghost 15 backup

Thanks again for replying. I still think I will look for another backup package. I am a bit horrified to learn that Ghost 15 would not have copied from on machine to another. So if had bought a new PC Ghost would not have been able to restore the data on the new machine?? Surely that is one of the main reasons for having a backup. I note that SSdDnow will do that (and maybe even restore from a backup on a 32bit Windows to a 64bit Windows (which again you would expect it to do since people do upgrade from 32 bit to 64 bit (why they do that I don't know but MS allows you to do it). I have to say I do find Ghost (and therefore presumably SSD) somewhat techie. I have often tried to use one of its panels and been bamboozled by what it was asking me to choose from. It is not self explanatory for mere mortals. I have even tried to read the manual but found it was also a bit obscure. I say this as someone who has worked in IT for 35 years. I used to design databases - one in a system for 50,000 users. I am not any sort of expert on the arcane nature of PC software but I probably know more about it than 95%+ of the population, many of whom don't know that windows explorer exists and don't know about files and folders let alone diskpart (which I have used).

So although SSD may well be more reliable than Ghost (in the sense that if I ever buy a new PC there is a chance it might restore my data to it) I will look and see if there is a suitable and simpler backup program (not particularly optimistic about this).

Anyway thanks for the tip on keeping the data on a separate partition which sounds like good sense.

Kudos0

Re: Cannot restore Ghost 15 backup

I don'y think I am getting the error because the disk partitions are not the same size. There is a C and D partition. They were set up by the install (probably customised by Dell) and seem to have been set up as the same size by the reinstall. As I say it seems more likely that Ghost couldn't restore a backup made on a 32bit system on a 64bit system. No idea why this would be since to my mind folders are just folder - they are not 32bit or 64bit - and data is just data.

The message I get says it is not able to validate the images so I take it they do not validate as good. I see no other way in the tools or tasks to validate them.

re the copy error I chose the Copy Recovery Point task and highlighted a recovery point and tried to copy it. As with the attemp to run recovery I got a message in this copy task that the recovery point could not be validated.  

Re your last question I tried running recovery point browser and double clicking on one of the recovery points it found. Nothing happened.

Regards

David Quinn

Kudos0

Re: Cannot restore Ghost 15 backup

Exactly. So why can't Ghost 15 restore in a 64bit system from a backup made in a 32bit system, since people do upgrade?

David Quinn

Kudos0

Re: Cannot restore Ghost 15 backup

David,

Ghost will restore the data onto a new machine but if that data is mixed with the O/S that is where G15 fails.

The images (restore points) can be used by the latest Ghost (SSR 2013 R2) and you can "Clone" the disk using the "Image Transfer " method.

Split the data off the primary drive, create 2 partitions one for the O/S and apps and one for the data.

Then run a "One Time Backup" from the Tasks tab of the O/S partition only, this is a simple manual backup and that image can be used to transfer with SSR 2013 R2.

Deric

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