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Kudos0

Cannot restore from online backup

I logged in this morning to restore all of my files to another computer as my home pc somehow has corrupted windows 7 and windows explorer will not load. In online backup, I see my computer and when I click on file actions it only lists download individual files or links to files and does not show the option to restore files as in the instructions. I tried the download individual files option and I could not get that to work for even one file. What am I doing wrong?

Thanks

Replies

Kudos0

Re: Cannot restore from online backup

Hello ebby2000,

To use the restore feature instead of the download option you will need to install the software on the computer you wish to put the files on.  To do this you will need to click on the option to "Add a Computer".  Then change the backup option to manual and proceed to choose to restore from the old PC to the new one.  To prevent confusion make sure to name the profile different from the old one.

Thank you,NicoleIT Support Specialist, Symantec Corporation
Kudos0

Re: Cannot restore from online backup

Thanks, when I download Norton 360 to my new computer, how do I transfer the license to my new computer?

Mark

Kudos0

Re: Cannot restore from online backup

Hello Mark,

You can download and install Norton 360 from your Norton Management account for easy transfer of license to this computer. Refer to the instructions provided here:

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20090501124807EN_EndUserProfile_en_us

Thanks!

Harry

Kudos0

Re: Cannot restore from online backup

Thank you Harry.

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