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cannot run backup
Hi - hope you can help. I tried to run a Norton backup in the normal way to an external drive, as I have done several times before. However it started but failed to copy the files, simply sticking on the same file for a couple of hours. I tried to cancel the backup but it would not respond to the "cancel" button and eventually had no choice but to shut the window down.
Now, every time I try to run a new backup it gives an error "another backup run is in operation, please try later". Needless to say I have shut down and restarted several times and also waited a few days but to no avail.
How do I a) kill the original backup job so that Norton doesn't think it is still running? and b) fix the original problem of the backup not copying files?
I am on Windows 10 and using an external WD drive which is far from full