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Kudos0

Cannot Run Power Eraser

Norton advises me to run Power Eraser. I download it but when I try to Run it I get error message: NPE (!).exe Unspecified Error.

Please Help...Senior Citizen!!!

Windows 10...FireFox

Replies

Kudos1 Stats

Re: Cannot Run Power Eraser

  Hi sprintrps,

 Can you please post the error code that you see while running NPE. If possible sharing the screenshot of the NPE error code would really help.

Thanks

Kudos0

Re: Cannot Run Power Eraser

Kudos0

Re: Cannot Run Power Eraser

C\user\Robert\Downloads\NPE(1).exe

Unspecified User

Kudos0

Re: Cannot Run Power Eraser

Incomplete download?

Kudos0

Re: Cannot Run Power Eraser

Download is complete . Cannot "run"

Kudos0

Re: Cannot Run Power Eraser

What is the total file size of the download? (right click on it in your downloads folder and go to properties)

Can you also check the digital signature there?

Kudos0

Re: Cannot Run Power Eraser

Actually, Norton Power Eraser is part of the Norton Security Program - under Security > Scans  so why are you downloading it?

Kudos0

Re: Cannot Run Power Eraser

Perhaps he hasn't gotten Norton installed yet?

Kudos0

Re: Cannot Run Power Eraser

sprintrps:

Norton advises me to run Power Eraser. I download it but when I try to Run it I get error message: NPE (!).exe Unspecified Error.

Please Help...Senior Citizen!!!

Windows 10...FireFox

Seems to me it would be installed if Norton is advising him. 

Kudos0

Re: Cannot Run Power Eraser

1.04 GB   1.118.228.697 bytes

Kudos0

Re: Cannot Run Power Eraser

I am new to Norton. I am getting message that there is an unusual amount of outgoing mail and that I should run Power Eraser.. Is this happening automatically???

Kudos0

Re: Cannot Run Power Eraser

Kudos0

Re: Cannot Run Power Eraser

yes...that is it

Kudos0

Re: Cannot Run Power Eraser

sprintrps Run Power Eraser from your Norton dashboard. You may have picked up something in a download that is calling home to an outside server to download more crapware. If it doesn't pickup any malware I suggest you run Malwarebytes as it checks registry settings for malware entry points.

https://www.malwarebytes.com/

Please let us know your results if you'd be so kind.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.503 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98
Kudos0

Re: Cannot Run Power Eraser

Ran Malwarebytes...all OK

What dasboard? I have looked all over and cannot find it to Run Power Eraser. Perhaps I should contact Norton for help

Accepted Solution
Kudos2 Stats

Re: Cannot Run Power Eraser

What dasboard? I have looked all over and cannot find it to Run Power Eraser.

The main Norton Security screen. Click on Scans and then choose Norton Power Eraser.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Cannot Run Power Eraser

sprintrps If Norton is properly installed, and you can click on your Norton icon in the lower tray on your desktop do so. Click on "Security" and it will drop down a bit. Just above that you should see "Scan", click that. Select Norton Power Eraser from the options listed and try running it. Please see my screen shot.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.503 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98
Kudos0

Re: Cannot Run Power Eraser

Well Done...thank you

Kudos0

Re: Cannot Run Power Eraser

Glad we could help.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.503 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98

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