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Kudos0

Cannot Set Time Limits on Web Dashboard

I am trying to set up time limits for my son on the online dashboard (he is using Windows 10). When I try to set it up, nothing shows up in the window except for allowing me to turn it on and off. I have turned it on and saved it, but there are still no controls showing up. When I got to the activity section and click on Time, it says "There are no devices associated to Titus. Please install Norton Family client in the device your child uses. For instructions, please click here ." The other tracking items are functioning, but Time is not. How do I fix it. I have attached a picture of what happens in the House Rules Time section.

Replies

Kudos0

Re: Cannot Set Time Limits on Web Dashboard

You need to assign your child to a device. First go to "configure family". Select that child, and you will see the devices listed. Make sure your child is connected to one of those devices. Once connected you will see the rest of the controls to set up time limits properly.

Kudos0

Re: Cannot Set Time Limits on Web Dashboard

He is set up and associated with his computer. It's still not working. I even uninstalled and reinstalled the program and it still is not showing up.

Kudos0

Re: Cannot Set Time Limits on Web Dashboard

Hi Momofkings,

Can you please let us know what browser you use in Windows 10 to setup the time?  Norton Family currently doesn't support browser Edge.  Can you please check to use different browser, ex, Firefox, Chrome, or IE to see if it makes any difference?

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot Set Time Limits on Web Dashboard

I generally use Chrome. I also tried Safari (I have a Mac) & Internet Explorer and tried from both a Mac and Windows 10 & 7 computers.
Kudos0

Re: Cannot Set Time Limits on Web Dashboard

Hi Momofkings,

You said your son uses Windows 10.  I checked the screen shots you sent and one of them indicates the device is Windows 8.1.  So do you have NF installed on the Windows 10 yet?

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot Set Time Limits on Web Dashboard

It does have Windows 10 installed. I don't know why it says that. I didn't install Norton Family until after I upgraded to 10.
Kudos0

Re: Cannot Set Time Limits on Web Dashboard

Ok, that's fine.  I realized probably you have windows 8.1 earlier and after upgrading to 10, the name of the device didn't get changed....that's fine.

Can you please send me your Norton Family email address to me by private message via the forum by clicking Inbox at upper right hand corner?

If you log onto the Windows 10 as the child and try to access a forbidden website, do you get blocked?

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot Set Time Limits on Web Dashboard

Yes, it does block the sites and it is limiting time, but I have no idea of the limits.

Kudos0

Re: Cannot Set Time Limits on Web Dashboard

Hi Momofkings,

I've reported this to the team.  I'll keep you posted as soon as I get any updates.

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot Set Time Limits on Web Dashboard

Momofkings,

Please make sure you follow the steps indicated in Matt's post.  If it still doesn't work for some reason, I'd like to have remote session with you.  If you are interested, please send me a private message via the forum by clicking Inbox at upper right hand corner and let me know which state or country you are located in.

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot Set Time Limits on Web Dashboard

KatieQ,

I did that already. I will inbox you.

Kudos0

Re: Cannot Set Time Limits on Web Dashboard

I'm going to add on to this, but I have been unable to change the time limits as well. Everything is set up fine, but the web interface won't accept my input (if I click on 4hrs, for example, it just sits there and doesn't change the time allowed). The only option that actually seems to change anything is turning the whole family on and off--but the change is not being reflected on the device we're monitoring.

(The device we're monitoring is running Win 8.1, I'm on a Win 7 machine).

Kudos0

Re: Cannot Set Time Limits on Web Dashboard

Hi heathert,

Can you please let me know what browser and version you and the child use?

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot Set Time Limits on Web Dashboard

Katie, I'm using Firefox (latest version), and child is using Chrome, latest version, I believe. Thanks!

Accepted Solution
Kudos1 Stats

Re: Cannot Set Time Limits on Web Dashboard

My issue has been resolved. I had a remote session with KatieQ.

We uninstalled NF, then unbound the device online at Configure Family -> Device, then reinstall NF, then it worked.

Kudos0

Re: Cannot Set Time Limits on Web Dashboard

Thanks for the update. Will I understand what "to unbind the device" means when I get there?

Heather

=)

Kudos1 Stats

Re: Cannot Set Time Limits on Web Dashboard

Hi heathert,

Please check out the link below on how to bind/unbind a device:

https://family.norton.com/familysafety/help.fs?action=bindUnbindDevice

Thanks

Katie

Thanks Katie

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