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I cannot turn on Norton VPN, the first time it gave me the response Connection Error: Secure VPN has experienced a connection failure.
When I try to turn it on afterwards, it just refreshes and nothing happens.
Posted: 28-May-2021 | 7:04AM · Permalink
Hello ,
This type of error can be created due to temporary problems with your network connection. If you were previously able to connect to Secure VPN on the same network, wait a few minutes and try connecting to Secure VPN again. Some networks do not permit VPN connections and restrict VPN access through network or firewall settings.
Thank You.
Posted: 28-May-2021 | 8:29AM · Permalink
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Maybe, try changing DNS resolver.
Please review: https://community.norton.com/en/comment/8340391#comment-8340391
Maybe, try reinstall WAN Miniport drivers.
https://community.norton.com/en/comment/8495742#comment-8495742
Please review:
Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."
This problem can occur if Norton Secure VPN fails to establish a connection to the VPN server. Make sure that your device is connected to the Internet.To fix this problem, uninstall and reinstall the WAN Miniport drivers and reset the network adapter settings. If the problem persists, uninstall and reinstall Norton.
[...]
What if this didn't work?
[...]Need more help?
- Error: (9012, 13801) "An error is preventing the VPN from connecting. Reference error ID 13801"
- Error: (9012, 87) "An error is preventing the VPN from connecting. Reference error ID 87"
- Error: (9012, 809) "An error is preventing the VPN from connecting. Reference error ID 809"
- Error: (9012, 13819) "An error is preventing the VPN from connecting. Reference error ID 13819"
https://support.norton.com/sp/en/us/home/current/solutions/v135213476
Fix problem with Norton Secure VPN screen if it stays at "Connecting"
This problem can occur if Norton Secure VPN fails to establish a connection to the VPN server. Make sure that your device is connected to the Internet.If the problem persists, select one of the following depending on your product and operating system:
- I have Secure VPN installed with Norton 360 on Mac
- I have Norton Secure VPN on Windows
- I have Norton Secure VPN on Mac
Need more help?
- Fix problem opening Norton Secure VPN
- Learn why media streaming services or apps do not work when connected to Norton Secure VPN
https://support.norton.com/sp/en/us/home/current/solutions/v124879257
FIX: Norton Secure VPN stopped working (7 solutions)
[...]
4 Change your DNS settings
6 Reinstall the WAN Miniport drivers
[...]
....helped my "Connection Error"
Posted: 01-Jun-2021 | 9:07AM · Permalink
I have had intermittment problems with Norton VPN connections 3 times this year over two laptops (Windows 7 and Windows 8) and over two networks (home broadband and Vodafone hotspot). Support is dire. They promise to phone me and I hear nothing. Current status is down and I have logged my 3rd fault ticket this year. There have been no changes on the two laptops. The last breakdown was on Saturday (today is Tuesday).
There are currently 7 users online.
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