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Kudos1 Stats

Cannot uninstall and reinstall Norton Family in Windows 10

Deleted device and child from Norton Family via the family.norton.com website.    When I tried to uninstall Norton Family from the laptop, after entering my credential, the uninstall program gave me the "The Norton Family server is temporary unavailable".   When I tried to Edit Account, after entering my credential, the system gave me "Norton Family was unable to retrieve your list of child accounts".  When I tried to Update House Rules, the system gave me "An error occurred while updating your Norton Family rules."

At this point, I cannot delete, edit, or modify Norton Family on my laptop, nor can I reinstall Norton Family and re-add the device into my account.

Help!!

Replies

Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

Hi kwoker,

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

Hi!

I'm having the same issue.  Is there a solution?

Thanks!

Chriss

Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

Hi ChrissNoble,

I've sent you a private message.  Please access it via the forum by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

Please help me I have a same problem for uninstall my Norton Family Safety, freeze after verity the passcode nothing happen then said "The Norton Family server is temporary unavailable".

Awaiting the solution.

Tks & B/regards,

Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

Hi handjojo189,

I've sent you a private message.  Please access it via the forum by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

I am in a similar situation. Can you please post a solution instead of sending private messages???

Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

Hi ninstai,

I've sent you a private message.  Please access it via the forum by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

It seems I am on the same boat, all my children have been without Norton family when they logged into their computer. So I have to place my credentials to all but one last computer.  I have entered my info more than 5 times but it still kept giving me the "The Norton Family Server is temporarily unavailable.  Please try again later."  I hope you can help me too.  Thanks

Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

Hi ebmom57800,

I've sent you a private message.  Please access it via the forum by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

i am having same problem since morning today. the error i get says i am using wrong parent email address however it lets me in using same email and password on norton family site. can't believe symantec is producing such low quality software. I was on call whole day today with norton support using remote session, after reinstalling 3/4 times full suite of norton products and restarting my pc zillion times he finally got the problem solved on one pc and now I face exact same problem on another pc. I am definitely looking for another option.

Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

My problem with Norton Family has been resolved.  Katie connected me with a Norton Support person.   We had a remote session.  Norton Support was able to remote and reinstall Norton Family from my laptop.  Everything is working fine and I have not had an issue for over 2 months now.   Norton staff were courteous and responsive; I am very please with the outcome and resolution.

Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

Hi Vishwas,

I've sent you a private message.  Please access it via the forum by clicking Inbox at upper right hand corner.  Please follow the steps to see if they help. If not, please let us know and we will check further into this.

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

Hi kwoker,

I'm glad to hear it's working now.

Thank you very much for your kind words.  It's our job to provide the great product and service to you   .

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

Hello...I have the same problem...ciao...Curt

Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

Hi seebo,

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

Hi All,

We recently moved all Norton Online Family user settings to a new data center, and some errors occurred that prevented the move of your family’s settings.

For a period of about a week, the Norton Online Family website was unable to display your family’s children and devices.

We have since fixed the problem, and have now successfully moved your family’s data to the new data center.

If you made no changes during this time, your Norton Online Family account should be working as it had before.

If, during your period of degraded service, you noticed the problem and recreated your family’s users and devices yourself, we have preserved your new settings rather than reinstating the previous settings from before the move.

Please let us know if you continue to experience any problems.  We value you as a customer, and we apologize for any trouble this move caused.

Thanks,

The Norton Family Team

Thanks Katie
Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

I have the same problem - norton server temporarily unavailable when I try and turn it off or uninstall. Please send me the solution. Thanks

Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

Hi tb1507,

I've sent you a private message.  Please access it via the forum by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

I realise this thread is a few months old but i am having exactly the same issue. I spent hours with online support last night watching them hammer away at the issue to no effect. Ultimately i was told that this is a common issue and there is nothing they can do and i should await and update...

 This is TOTALLY unacceptable. I have paid for software and a service that is not being provided and now i have a program installed on my computer that cannot be updated and there is no way at all that i can get it off the computer.

At this point i would like to know if there is a removal tool or some way, a walkthrough if need be, to nuke this program from my system (i read in another help thread that there are a few files you can remove that allow an uninstall). I would very much like to have a working norton family on this comp, but i need to get this broken install off the system.

Any help on this would be greatly appreciated as i am getting near to the point of wiping the OS and re installing windows in order to get this thing gone (i do NOT want to get to that point).

Thanks in advance.

Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

Hi Jamie13,

I've sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

Having the same problem.

Kudos0

Re: Cannot uninstall and reinstall Norton Family in Windows 10

Hi Racefan65,

I've sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie

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