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Kudos0

Cannot Uninstall inactive Norton Security Scan entry in Control Panel / Programs

I recently installed a 30 day Norton evaluation.  It has now expired and I want to reinstall my IP's security system.  It won't install with Norton Security Scan present.  I have uninstalled one Norton program (the main one?) but in Control Panel / Programs it still shows "Norton Security Scan".  There are no active norton tasks in task manager or visible anywhere.

When I right click on "Norton Security Scan" to uninstall I get a screen to "Skip" or "Download".  Skip exits that program.  Download does nothing.

I have run the Norton Uninstall/Install utility.  It says it has unistalled and finished and then I restart.  "Norton Security Scan" is still in Control Panel / Programs.

I am running without security and need help quickly.  Thanks.

Labels: Uninstall

Replies

Kudos0

Re: Cannot Uninstall inactive Norton Security Scan entry in Control Panel / Programs

Did you click on Uninstall for the Norton Security Scan  program in Control Panel? It is a separate program that can get installed when you uninstall the main Norton program.

Things happen. Export/Backup your Identity Safe data.
Accepted Solution
Kudos0

Re: Cannot Uninstall inactive Norton Security Scan entry in Control Panel / Programs

That is exactly what I did that then gave some of the symptoms I reported.  In particular that approach resulted in a screen that said Skip or Download with Skip exiting the install and Download doing nothing - not that I wanted a download in the first place.

I eventually solved the problem by finding all Norton programs on my disk, manually deleting them and going back to Control Panel.  Then when I ran Uninstall it said there were no programs and asked if I wanted to remove the entry from the Control Panel / Programs list.  That did the trick.

There was definitely some sort of (minor) Norton bug here that first in Control Panel produced an Uninstall that didn't work and then the Uninstall/Install program downloaded from Norton reported that it worked but didn't.

I am not very pleased with Norton for this behavior nor am I pleased with my IP's security system (F-secure) that insisted on deleting all 'competitive' software on my system even when it wasn't running.

Kudos0

Re: Cannot Uninstall inactive Norton Security Scan entry in Control Panel / Programs

Problem solved.  See prior reply regarding deleting files.  Uninstall did not work.

Kudos0

Re: Cannot Uninstall inactive Norton Security Scan entry in Control Panel / Programs

FYI NortonProblem

There was a similar situation in another thread and the following link is just the post marked as the solution - you might gain some additional insight by reading the entire thread:

https://community.norton.com/en/comment/7779321#comment-7779321

Kudos0

Re: Cannot Uninstall inactive Norton Security Scan entry in Control Panel / Programs

I did follow that whole thread.  It didn't work.  I posted the solution to my particular problem above.  Of course, I don't know what lead to this particular manifestation of the problem.  Thanks for the suggestion and any one else reading this thread should check it as well.