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Kudos0

Cannot Uninstall Norton Safety Minder

Norton Safety Minder does not run properly on the machine but I cannot uninstall because it states my email/password combo is incorrect and there is no way to reset anything.

HELP!

My children no longer use the computer hence I do not need the program anymore!

I tried to reinstall but that didn't help either!

I'm stuck!

Replies

Kudos0

Re: Cannot Uninstall Norton Safety Minder

Norton Safety Minder does not run properly on the machine but I cannot uninstall because it states my email/password combo is incorrect and there is no way to reset anything.

HELP!

My children no longer use the computer hence I do not need the program anymore!

I tried to reinstall but that didn't help either!

I'm stuck!

Kudos0

Re: Cannot Uninstall Norton Safety Minder

Hi rmveavil,

Are you able to log onto your Norton Online Family account with your email and password at https://onlinefamily.norton.com/familysafety/loginStart.fs?

If you've forgotten your password, please try to retrieve the password at https://onlinefamily.norton.com/familysafety/loginStart.fs?forgotPwd=1

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cannot Uninstall Norton Safety Minder

Yes - I can log into the site just fine....its the program on the computer that I cannot log into.  It prompts for email/password which I typed in but it states the combo is wrong.

Accepted Solution
Kudos2 Stats

Re: Cannot Uninstall Norton Safety Minder

rmweavil,

Please remove the network cable first then try to uninstall/reinstall NSM.  For details, please read the post at

http://community.norton.com/t5/Norton-Online-Family/Cannot-Uninstall-Saftey-Minder/m-p/117693/message-uid/117693/highlight/true#U117693

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cannot Uninstall Norton Safety Minder

I cannot open the link - it sends me to this page: http://community.norton.com/t5/errors/error404page

Kudos0

Re: Cannot Uninstall Norton Safety Minder

That worked!!  Disconnected cable/internet access and was able to remove the program.  Thanks for your help!

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