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Kudos0

Cannot Uninstall Saftey Minder

First of all, I am receiving the framework error message each time I boot up.  That closes down Saftey Minder so it won't even run.  My PC has been locking up frequently, and won't shut down without powering it off.  I would like to uninstall Safety Minder to see if this clears up my problems, but it won't even uninstall - it locks up trying to do that.  It says 'preparing to uninstall', and hangs there. 

I'm using Win XP Media Center Edition SP3 on a Dell Inspiron E1505 laptop.  I have Norton Internet Security running.

How can I get this software off my computer?

Replies

Kudos0

Re: Cannot Uninstall Saftey Minder

First of all, I am receiving the framework error message each time I boot up.  That closes down Saftey Minder so it won't even run.  My PC has been locking up frequently, and won't shut down without powering it off.  I would like to uninstall Safety Minder to see if this clears up my problems, but it won't even uninstall - it locks up trying to do that.  It says 'preparing to uninstall', and hangs there. 

I'm using Win XP Media Center Edition SP3 on a Dell Inspiron E1505 laptop.  I have Norton Internet Security running.

How can I get this software off my computer?

Kudos0

Re: Cannot Uninstall Saftey Minder

Hi boonebarlow,

 

Thanks for reporting this issue to us. Our development team has been working on the framework error message actively.

I have sent you a Private Message.  Please access this message by clicking on the  icon in the upper right hand corner of the page.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cannot Uninstall Saftey Minder

Hi

I have had a similar problem. I have three laptops one for each child an on one of them I keep getting the Framework error. I couldn't I even run the Norton Removal Tool as it kept saying that I had Winfax Pro installed (even though I didn't). Eventually I ran CCleaner on the registry and re-ran the removal tool. This enabled me to re-install NIS 2009 and Safety minder.

The problem I'm having now is that I can't name the computer in Safety Minder the same as it was before. It keeps saying that "a machine with that name already exists on the account". (Which in a way it does). I cannot find any way to remove a machine from the account.

Can you offer any suggestions?

Paul

Vista Home Premium SP1.

Message Edited by Plshep on 06-15-2009 09:56 PM
Kudos0

Re: Cannot Uninstall Saftey Minder

Hi Plshep,

 

I have sent you a Private Message.  Please access this message by clicking on the  icon in the upper right hand corner of the page.

 

Thanks,

Katie

 
Thanks Katie
Kudos0

Re: Cannot Uninstall Saftey Minder

I am having the same problem.  I am trying to uninstall and then reinstall the software, but it won't let me uninstall it.  Any help?
Kudos0

Re: Cannot Uninstall Saftey Minder

Hi dsavino,

 

I have sent you a Private Message.  Please access this message by clicking on the  icon in the upper right hand corner of the page.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cannot Uninstall Saftey Minder

i instaled the saftey minder but now it wont work. it wont take my password it keeps saying its wrong. i tried uninstalling it but it wont let me. it asked me for my pass and my email but it ssaid they were wrong. WHAT CAN I DO PLEASE HELP! 

Kudos0

Re: Cannot Uninstall Saftey Minder

Hi Natacha,

 

I have sent you a Private Message.  Please access this message by clicking on the  icon in the upper right hand corner of the page.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cannot Uninstall Saftey Minder

Hi Katie,

My password works fine on the website but fails when trying to uninstall safety minder on my computer (Vista). Thanks.

Kudos0

Re: Cannot Uninstall Saftey Minder

I am also wanting to uninstall then re-install.  It was working, but now I cannot turn on.  The program is not showing up under the control panel, just under my start menu - when I try to uninstall, I get a message that it was unable to un-install.

I want the progam to work.  I love it.  HELP

Runnig Windows XP

Kudos0

Re: Cannot Uninstall Saftey Minder

Why are you trying to uninstall?

When you try to uninstall what do you see?

Do you see the password screen?

What happens when you put the proper credentials in?

Matt

Kudos0

Re: Cannot Uninstall Saftey Minder

I had to do a system recovery and lost all my settings.  I got the email that Minder was turned off.  That was when I realized that the program was not working. 

I show that Norton safty is on my computer ONLY through the START window.  NOT on the 'add, remove' list on the control panel. 

First, I tried to reload the program and it was no showing up on the control panel, that is when I found Minder still under the START menu. 

Under the START menu I have two choices - link to the website or to UnInstall.

Below is the Error message I get when choose to UnInstall:

The installation has encountered an error and is unable to continue

An Error report has been created that you can send to Symantec.  We will treat this report as confidential and anonymous.  It will not be correlated with any personally identifiable information. 

To send this report to Symantec now, click send (recommended) 

 -I did send. 

I log in to try to restablish my computer but i get that the 'email is being used by another computer" 

HELP

Kudos0

Re: Cannot Uninstall Saftey Minder

I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.

Matt

Kudos0

Re: Cannot Uninstall Saftey Minder

Hi

If the add/remove does not work, then you could try deleting all the files from safety minder with your computer booted in safe mode or you could try a tool which would remove the service of Norton Safety Minder and then try deleting the files from your computer.

Here is the link to download the tool

http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

Kudos0

Re: Cannot Uninstall Saftey Minder

thats not the problem the problem is that the program on my computer doesnt let me uninstall the saftey minder the program says the email and pass are wrong. but i can go on the website using the pass and email but not on my computer. i want to uninstall it because it doesnt work.
Kudos0

Re: Cannot Uninstall Saftey Minder

Hi Natacha,

 

I sent you a Private Message.  You may access this message by clicking the  icon in the upper right corner of the page.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cannot Uninstall Saftey Minder

I am running into similar problems with Safety Minder.  I had to install a new motherboard and hard drive, but I don't think that's the problem.  Safety Minder will not allow me to uninstall, but I can get into the site and add/remove my children.  I like the product, but I would like it more if I could get it to work correctly.
Kudos0

Re: Cannot Uninstall Saftey Minder

I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.

Matt

Kudos0

Re: Cannot Uninstall Saftey Minder

Hi Katie,

My password works fine on the website but fails when trying to uninstall safety minder on my computer (Vista). Thanks.

 
Kudos2 Stats

Re: Cannot Uninstall Saftey Minder

Ok so instead of everyone continuing to post I can't uninstall because my password doesn't work, I will post instructions on how to do it here.

However if you are a child trying to work around the system, this will not work as your parent is notified when Norton Safety Minder is uninstalled.

I say that because I believe there are "newbies" here trying to remove the software

step 1, remove your network cable

step 2, uninstall - this will cause your system to not check the password as it will be unable to without the network

That's it.

Matt

Kudos0

Re: Cannot Uninstall Saftey Minder

Thanks
Kudos0

Re: Cannot Uninstall Saftey Minder

Hi,

 I am having a similar problem when trying to uninstall norton safety minder. After clicking on uninstall the program appears to work as it collects and compresses the error logs but after this is completed an error appears saying that a problem has occured and to click on the link below (problem is there is no link below!). This stops me from being able to reinstall the minder and it is currently not running on the problem computer. Can you please help??

Kudos0

Re: Cannot Uninstall Saftey Minder

Hmm, uninstall should not collect and compress error logs unless someone has removed or tampered with the system in some way.

You may have to run the Norton removal tool, be aware however it will remove all Norton products on that system.

Norton Removal Tool

After you run the tool you should be able to reinstall at that point.

Note: sometimes Norton Safety Minder is recognized as WinFax, this is normal and will remove Norton Safety Minder correctly.

Matt

Kudos0

Re: Cannot Uninstall Saftey Minder

I also am having problems with safty minder. I am getting the framework error message when I boot up the computer. I followed the instructions and copied the files to the desktop and sent the email. I have not got any responces to the email yet. I have also tried to uninstall and then was going to reinstall to see if that would solve the problem but like the others. It wont uninstall either. It just locks up the computer. Please help !!!!
Kudos0

Re: Cannot Uninstall Saftey Minder

Hi dpepperman,

I have sent you a Private Message.  Please access this message by clicking on the  icon in the upper right hand corner of the page.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cannot Uninstall Saftey Minder

I have not received any emails yet. Except the one saying I got a thread from you.

Kudos0

Re: Cannot Uninstall Saftey Minder

Ignore the last thread I found the email you sent me

Thanks

Kudos0

Re: Cannot Uninstall Saftey Minder

 I am having this same problem and am very frustrated! What do I do!

[Uninstall stays on "Preparing" for hours and never goes to the next step]

[Same problem as the 1st initial post of this thread.]

Message Edited by brad4927 on 07-16-2009 07:35 AM
Kudos0

Re: Cannot Uninstall Saftey Minder

Brad,

Are you saying that you get a framework crash and then you are trying to uninstall?

That is what the original post says. If in fact you are getting a framework crash there is another post on this forum asking for the dump of that crash. (when programs stop they create "dump" files, these help us analyze what happened).

http://community.norton.com/norton/board/message?board.id=OnlineFamily&thread.id=649&jump=true

Matt

Kudos0

Re: Cannot Uninstall Saftey Minder

I get a framework error when I startup.. and now there is no way for safety minder to run or uninstall... I would really like for the program to work on this computer again.
Kudos0

Re: Cannot Uninstall Saftey Minder

I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.

Matt

Kudos0

Re: Cannot Uninstall Saftey Minder

i am having the same problem... i have tried uninstalling per program with uninstall and with my manager and it is not listed as being on my computer... i have used the removal tool and had to reload my other norton programs but it did not remove the safety minder off my program list...when i try using the program to uninstall it shows error logging then another to click below and there is no where to click except the close button.  i cant reinstall this program and want too... can you help... can i remove it from my harddrive another way?...thanks, debbie
Kudos0

Re: Cannot Uninstall Saftey Minder

I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.

Matt

Kudos0

Re: Cannot Uninstall Saftey Minder

I am unable to get the user account password for the Safety Minder on my machine to synch up with the account password on the web site.  I would like to uninstall Safety Minder locally and reinstall but the app won't accept my password.  How can I remove it when my authentication fails?
Kudos0

Re: Cannot Uninstall Saftey Minder

jbmoulton,

Take a look at message 20 in this exact thread, it describes exactly how to do what you want.

Matt

Kudos0

Re: Cannot Uninstall Saftey Minder

I downloaded and ran the removal tool but it popped up a message that it needed to have WinFax Pro manually removed before it could proceed.  I do not have an instance of WinFax Pro so I'm assuming that it is interpreting the Child Safety Minder tool as WinFax Pro.  I cannot manually remove the Safety Minder tool due to the synch problem for passwords between the local app and the user account on the web site.
Kudos1 Stats

Re: Cannot Uninstall Saftey Minder

Message 20 says nothing of running the Norton Removal Tool, in fact the issue of WinFax pro is a known problem with running the Norton Removal Tool and Norton Safety Minder.

For clarity, here is message 20 again:

 

Ok so instead of everyone continuing to post I can't uninstall because my password doesn't work, I will post instructions on how to do it here.

 

However if you are a child trying to work around the system, this will not work as your parent is notified when Norton Safety Minder is uninstalled.

 

I say that because I believe there are "newbies" here trying to remove the software

 

step 1, remove your network cable

step 2, uninstall - this will cause your system to not check the password as it will be unable to without the network

 

 

That's it.

 

Matt

Kudos0

Re: Cannot Uninstall Saftey Minder

Hi,

I'm having a very similar problem.  I installed Safety Minder but it was not blocking any web sites.  I verified the setting multiple time (to block all categories) and tried it on multiple user accounts.  I received the same results were no site were categorized and there none were block.  If I explicitly marked a site to block then it would work.  I tried uninstalling safety minder, but the computer froze up on the uninstall.  After a reboot, every time I run the installer it tries to continue the uninstall, hit an error, gathers logs, compress them, and (if I choose to) send the logs.  However it says to continue by clicking the link below but there is no link.  I can't get the program to finish the uninstall so I can install again.  I'd like to give your product a fair test.  Can you please help resolve this issue?  Thanks.

Kudos0

Re: Cannot Uninstall Saftey Minder

bsfmkf,

I just sent you a PM.  You could access this message by clicking on the  icon in the upper right hand corner of the page.

 

Thanks,

Katie

  
Thanks Katie
Kudos0

Re: Cannot Uninstall Saftey Minder

Hi Hi There,

I too am unable to unintall this product, I am running Windows Vista, the product builds the log to unintall and then get the error message 'unable to uninstall', it then sends a report to Symantec.

I have tried the suggested, unplug the network cable etc.  but this didn't work either.

Let me know what I need to do.  Thanks.

Kudos0

Re: Cannot Uninstall Saftey Minder

Hi Hawkinsfamily,

 

I  just sent you a Private Message. You could access this message by clicking on the  icon in the upper right hand corner of the page.

 

Thanks,

Katie

  
Thanks Katie
Kudos0

Re: Cannot Uninstall Saftey Minder

I'm having the same problem.  How do I get a copy of this "magical solution" that everybody else gets as a "private message" in this forum?
Kudos0

Re: Cannot Uninstall Saftey Minder

Hi siberia1997,

Have you tried to remove the network cable first to uninstall the program?  For details, please read the post at http://community.norton.com/norton/board/message?board.id=OnlineFamily&message.id=1155#M1155 

Thanks Katie
Kudos0

Re: Cannot Uninstall Saftey Minder

hello ,

i have installed online family safrty on my pc, wheni use the login detials it works on the web, but it does not work with the Norton safety minder on my pc, i do not have any idea why this happens, and when i try to remove it , it ask for parent address and whe i enter the same address as i enter on the web page, it does not accept it.

i am using a cable internet and have windows xp installed on my pc, can anyone help me with this issue?

thanks

Kudos0

Re: Cannot Uninstall Saftey Minder

Hi omid,

Please remove the network cable first, then uninstall Norton Safety Minder.  For details, please read the post at http://community.norton.com/norton/board/message?board.id=OnlineFamily&message.id=1155#M1155 

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cannot Uninstall Saftey Minder

I have the exact same problem as bsfmkf, after trying to uninstall the safety minder, my computer froze and now I can´t install it again because it finds log errors. Can you tell me what to do?

Thanks!

Kudos0

Re: Cannot Uninstall Saftey Minder

HI CIC68,

I just sent you a PM.  You could access this message by clicking on the  icon in the upper right hand corner of the page.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cannot Uninstall Saftey Minder

Ditto, I am having exactly the same problem.

Safety minder fails to install on first attempt.  Second attempt tries to uninstall but fails.  Compresses error log, reports error and suggests checking a non existent link.

Help :)

Kudos0

Re: Cannot Uninstall Saftey Minder

Hi Matthew,

 

I just sent you a PM.  You could access this message by clicking on the  icon in the upper right hand corner of the page.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cannot Uninstall Saftey Minder

Hi,

I want to uninstall  Norton Safety Minder from my PC. I have been trying, and I can't. Since I installed it,  I am receiving constantelly this message "Tamper monitor has encountered a problem...." The uninstall feature doesn't work and the program doesnt apear listed in the add and remove progrms from the control panel. Also tried disconnecting the network cable and uninstall it and that doesn't work either.

Thanks,

Ines

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