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Kudos0

Cannot verify my new website https://buyfrenzy.online/

I contacted Norton Support via chat as I cannot look at my brand new website buyfrenzy.online without screens from Norton popping up and telling me it is a SCAM website and warning me not to enter it.  Support was very friendly and helpful and sent me the correct information to proceed to have my website verified.  I have no complaints regarding the initial Support contact, but what followed from there is an absolute nightmare and I am no further in my quest to have my website verified.  I first asked Host Papa (the host of my domain) to enter the information into my domain website.  Both methods were tried and tested several times, but every time the verification failed.  I clicked on feedback and sent a message to Norton, but have not even had a single acknowledgement from Norton!  I then proceeded to do the same with the support team from Shopify, where my website is located.  Again the same result.  We tried many times with both methods and every time it failed.  Again I sent feedback (did the feedback for both methods) and again have had absolutely no response from Norton.  I am really angry about this situation.  I have just started my first eCommerce business called Buy Frenzy and I cannot even enter my own website as a visitor!  I am horrified that any of my potential customers using Norton would encounter the same situation.  I will be out of business before I even started!  It is not good enough Norton!!!  To not even get a response from Norton is an absolute disgrace - I would not have expected that from Norton!!!  PLEASE FIX MY ISSUE!!!

Replies

Kudos1 Stats

Re: Cannot verify my new website https://buyfrenzy.online/

https://safeweb.norton.com/report/show?url=buyfrenzy.online

found 'buyfrenzy.online' <meta name="norton-safeweb-site-verification" content =

Please review > Safe Web Help for Site Owners
https://safeweb.norton.com/help/site_owners

We'll try to raise attention to your concern.  @floplot

Kudos0

Re: Cannot verify my new website https://buyfrenzy.online/

Is the host inserting the metatag data into the "< head > section" of your of your main site page?

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.503 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98
Kudos0

Re: Cannot verify my new website https://buyfrenzy.online/

Thank you for your reply.  All the Norton instructions were followed.  I hope someone can assist to resolve this.

Kudos0

Re: Cannot verify my new website https://buyfrenzy.online/

This is a screenshot that Shopify sent me after inserting the Meta file.

File Attachment: 
Kudos0

Re: Cannot verify my new website https://buyfrenzy.online/

Thank you for your reply.  I have no understanding of these things but here is a screenshot that Shopify sent me after inserting the Meta file.

File Attachment: 
Kudos0

Re: Cannot verify my new website https://buyfrenzy.online/

FILE ATTACHMENT:
PDF icon Meta File.pdf

Kudos1 Stats

Re: Cannot verify my new website https://buyfrenzy.online/

bjm_:

https://safeweb.norton.com/report/show?url=buyfrenzy.online

found 'buyfrenzy.online' <meta name="norton-safeweb-site-verification" content =

Please review > Safe Web Help for Site Owners
https://safeweb.norton.com/help/site_owners

We'll try to raise attention to your concern.  @floplot

 

Kudos1 Stats

Re: Cannot verify my new website https://buyfrenzy.online/

Rietjias. The metatag data should be inserted in the area highlighted in this screenshot. Viewing your site, inspecting its elements it shows as in the wrong location. Once there, safeweb will be able to test the site for you. Floplot will assist you with that once she sees this posting.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.503 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98
Kudos0

Re: Cannot verify my new website https://buyfrenzy.online/

Thanks very much for your advice, I will have that rectified and try again.  Will let you know the outcome.

Kudos2 Stats

Re: Cannot verify my new website https://buyfrenzy.online/

Hello Rietjies

Sorry that you have been getting the run around. Welcome to the Norton Community Forum.

I found your Meta Tag. I  will notify the Safe Web Team.

Please stay tuned to this thread for a response from the Safe Web Team on Sunday night after midnight EDT. They will verify and evaluate your website manually. Sorry, they are off for the weekends.

Have a Nice Weekend and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Cannot verify my new website https://buyfrenzy.online/

Thank you so much floplot, I will be able to sleep tonight, knowing it will all be fine.  It has caused me a great deal of stress.  I appreciate your assistance very much.  Enjoy your weekend too!

Accepted Solution
Kudos1 Stats

Re: Cannot verify my new website https://buyfrenzy.online/

Hi Rietjies

Your site 'buyfrenzy.online' had been submitted for analysis and is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=buyfrenzy.online

Cops
 

Kudos1 Stats

Re: Cannot verify my new website https://buyfrenzy.online/

Hello Rietjies

Good Luck with your website. You can rest easy now. It has been verified and evaluated as Green OK. Since your issue is now solved, could you please choose the post which solved your issue by doing the actual work on your site.

Could you also give the Forum some Feedback by filling out the little form on the upper right side of the page? It looks like this.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Cannot verify my new website https://buyfrenzy.online/

Many thanks to everyone who contributed to resolve my issue.  I am very happy to say it is now resolved. It feels good to be part of a very caring and sharing community.

Kudos0

Re: Cannot verify my new website https://buyfrenzy.online/

Hello

You are very welcome. 

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.