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Kudos0

Cant access allowed websites

lol I'm sure this is mentioned somewhere but for some odd reason when I typed in those keywords; the search results gave me nothing.

So allow me to vent!!

Whats the point of having allowed websites on our approved list, if they are going to be blocked by the categories we choose?  I thought the purpose of having allowed websites means it bypasses the categories and lets us view it regardless.

Yet its funny because periodically I have to go thru all these hoops to allow me to view the site. 

For instance: right now the site I want to visit isnt working.  But guaranteed in the next 24hrs it will work and i'll have access to it, for a few weeks; then all of a sudden it says its blocked because of a category; and then when I try to remove and re add the site to my approved list I have to go thru HOOPS just to get it back.

So tell me; how come "approved" websites get blocked by our categories?

Replies

Kudos0

Re: Cant access allowed websites

lol I'm sure this is mentioned somewhere but for some odd reason when I typed in those keywords; the search results gave me nothing.

So allow me to vent!!

Whats the point of having allowed websites on our approved list, if they are going to be blocked by the categories we choose?  I thought the purpose of having allowed websites means it bypasses the categories and lets us view it regardless.

Yet its funny because periodically I have to go thru all these hoops to allow me to view the site. 

For instance: right now the site I want to visit isnt working.  But guaranteed in the next 24hrs it will work and i'll have access to it, for a few weeks; then all of a sudden it says its blocked because of a category; and then when I try to remove and re add the site to my approved list I have to go thru HOOPS just to get it back.

So tell me; how come "approved" websites get blocked by our categories?

Kudos0

Re: Cant access allowed websites

my question still stands but apparently theres like a 10-20minute wait for everything to work; as the site is *currently* working again.

Kudos0

Re: Cant access allowed websites

Hi ltolman,

Can you please click the Norton Safety Minder icon in the System Tray and select "Update House Rules" after you edit your rule settings next time to see if it helps?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cant access allowed websites

so the automatic dialog box that appears after I hit update settings on the web doesnt work?

Let me tell you what I do:

Hop on internet explorer

Access my account

Go to settings then web

Click Approved Websites

Remove Website

Add the website

Click Update Settings on Internet Explorer Page

Less than 10seconds down near my taskbar clock I see a dialog box that appears "House Rules Updated"

But then I cant access site

I go back into Internet Explorer/Account and click Update Settings again, see the box appear.......nope still cant access

10minutes+ pass and I randomly click the website that was having issues and VOILA it works.

But are YOU saying that after I click Update Settings on Internet Explorer and EVEN SEE the dialog box that appears I still need to click the Norton Online Family Icon near system tray and click Update again???

Well I will try that next time.

In the meantime how about my question?  Any thoughts?  (from the first post on this thread) Thanks

Kudos0

Re: Cant access allowed websites

ltolman,

If a website is on the whitelist, the website should be allowed to access regardless if the categories of the website are blocked or not.

I had a  suspicious that the changes hadn't synced with the servers yet.  That's why I suggested you to select "Update House Rules" from NSM icon.

From your latest update, you mentioned "Less than 10seconds down near my taskbar clock I see a dialog box that appears 'House Rules Updated'". That should have updated the latest changes with the servers.

Please let us know what happens if you manually click "Update House Rules" from NSM icon.

Also,  please check to see if you have the latest version 2.1.0.51 of Norton Safety Minder (NSM icon in system tray -> About Norton Safety Minder) on the PCs?  If not yet, please click on the Download Norton Safety Minder link on Online Family main page  https://onlinefamily.norton.com/familysafety/login​Start.fs 

Thanks,

Katie 

Thanks Katie
Kudos0

Re: Cant access allowed websites

Do you have a time when version 2.1.0.51 was officially launched?

I noticed it was WAY after I made these posts that the application had an update.

So I guess let me ask you this, or say this lol

If by chance version 2.1.0.51 was available Monday and I didnt get the update til Tuesday afternoon, I guess that would explain why everything was kinda messed up LOL

Kudos0

Re: Cant access allowed websites

ltolman,

The update is available through LiveUpdate.  You should be able to receive it very soon.  You can also install it right away if you download it from the Online Family main Web page as I indicated in the previous post.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cant access allowed websites

Nope; no go.

Oregons Northwest Cable News: http://www.nwcn.com/

I have added that URL to my "allowed websites"; now when I view an article of News that has a video; the video will not load at all; mainly because theres a quick advertisement that plays before the show but still.

Now even though I have 'advertising' checked as a category to block; like I said I have added 'www.ncwn.com' to my "allowed websites" so again I shouldnt have a problem right?

Well I've tried 3 browsers: Internet Explorer 7, MSN Explorer and Mozilla Firefox; all wouldnt load the video.

I disabled Norton Safety Minder altogether and loaded the page and the video played just fine.

Now the link below here, isnt the actual article I wanted; I just grabbed a video related news article to see what you can come up with.

Thanks

http://www.nwcn.com/news/oregon?fId=120421679&fPath=/home&fDomain=10202

Kudos0

Re: Cant access allowed websites

Hi Itolman,

What security product(s) do you have on the PC?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cant access allowed websites

Windows Firewall is OFF

Norton Internet Security 2011 is running

Norton Safety Minder is running

BlockAllow (all this does, is a search filter; you cant search for the words: nude/nudity/topless/shirtless etc)

I have Malware Bytes installed but I believe that not to be set automatically; its all manual

HiJack This (again manual not automatic)

Ok thats weird; I just went into service.msc and it says that Windows Fireall is running but when I go to Control Panel it says its turned off; so I dont know

Would you like me to personally email you my direct x info; or some sort of system configuration file?

Microsoft Choice Guard? Perhaps?

Kudos0

Re: Cant access allowed websites

Itolman,

Since you have Norton Internet Security 2011 on the PC running, please uninstall Malware Bytes temporarily and visit a website that is on the allowed list, but the categories of the website are blocked  to see if you are still experiencing issue.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cant access allowed websites

lol  Ok that would be odd if that solved the problem.

I did un install MalWare Bytes; thankfully I hardly use that program anyways but after un installing I visited the Northwest Cable News webpage and attempted to view a link that had a video on it and it started up ok,

After a week I'll come back with my results.  Thanks

Kudos0

Re: Cant access allowed websites

Wow what is this; once a week and I'm back with more problems??  Grrr

Well another site is www.cbs.com here I am trying to watch Hawaii 5-0 Episodes and while it has worked for me in the past it isnt tonight

I had it on my allowed websites (reason why I'm posting again) and yet Norton Safety Minder pops up saying its an advertisement site.

Now sure I can submit a site categorization error but I believe my previous question still remains unsolved "how long when I submit a site categorization error will it be fixed or get a response back"

Anyways so I am disabling Norton Safety Minder for the duration of the episode only to re enable it again.

/sigh

Kudos0

Re: Cant access allowed websites

ltolman,

I checked the Hawaii 5-0 videos on the cbs.com site.  I did get a few pop-up messages, but these didn't stop the videos that I tested.  On the web page, there are a few links and buttons from other URLs (not cbs.com) and they are considered as Advertisement or the categories that you might have selected to be blocked. 

Were you able to watch the videos at all? 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cant access allowed websites

No I wasnt (able to watch); well I did by disabling Norton Safety Minder but not with it enabled.

Actually what I did was go to hulu.com; typed in Hawaii 5-0 and the videos there (full episodes) provided a shortcut link to CBS.

I do have advertising checked on my Norton Safety Minder (blocked)

So when I click the video I get the Norton Safety Minder message "cannot view cause this is advertising"

Disabling Norton Safety Minder allowed me to watch the Episode.

When watching TV shows I do get some commercials. Regardless of the TV Show.

Speaking of TV Shows lets talk:

I watch: NCIS and NCIS: LA

I watch CSI; CSI: MIami and CSI: NY

I watch Hawaii 5-0

I watch Happy Endings

All these TV shows are either from TV.com or Hulu.com with the shortcut to their main site (CBS). I havent had any issues lately with any of these shows except Hawaii 5-0 right now. CSIs plays commercials while watching the program and so does NCIS: I believe they are from CBS as well so I just dont understand why Norton is blocking it.

Besides I still have www.cbs.com in my "allowed websites to view" list which again should bypass any category I have blocked right?

Kudos0

Re: Cant access allowed websites

Or less

Okay once again; I've had Norton Safety Minder installed since January 1st, I've probably enabled Advertising since end of January and have had www.nwcn.com added to my "Allowed Sites to visit" yet today (right this minute) I cannot view any news articles because the website is classified as "Advertising"

I think I'm going to create a new thread and ask about the levels of advertising; meanwhile I'm going to uncheck my Advertising off in my settings for me to view it all the time (which will alleviate 99.99% of all my problems)

Kudos0

Re: Cant access allowed websites

I have the same problem.. I already posted about this one  somewhere in this forum, I hope it can be solve asap. :)

Kudos0

Re: Cant access allowed websites

ltolman,

 

I checked these videos on hulu.com website and I was able to reproduce what you described.  Looks like the links to these videos are categorized as Advertising.  The Domain of all these links is http://thumbnails.cbsig.net.  If you add the link http://thumbnails.cbsig.net to the allowed list, you should be able to watch the videos even with the Advertising category checked (I have tested it out and it worked for me).

You asked "I still have www.cbs.com in my "allowed websites to view" list which again should bypass any category I have blocked right?"

When a user visits a website, the program doesn't just check the url of the website, but also check the links on the page.  You can be allowed to visit www.cbs.com, but still get blocked when trying to access certain links on the page where the categories of the links are blocked.

Please let me know if you have any further questions.

 

Thanks Katie
Kudos0

Re: Cant access allowed websites

Thank you for the reply and the suggestion about the thumbnails.

Before I try it out.......................What about www.nwcn.com ?


Thanks

Kudos0

Re: Cant access allowed websites

Itolman,

I tested nwcn.com too and I was able to access the links to articles on the  page with the Advertising category selected to be blocked.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cant access allowed websites

So far I'm having luck with CBS.com and NWCN.com however I'm asking today May 20th 2011; was there an update to Norton Safety Minder; because one of my OTHER sites that I have saved in my ALLOWED sites is being blocked by a category :(

Kudos0

Re: Cant access allowed websites

OK I can view it again; thats weird I dont get it.

Its like it allowed me to view it to begin with, then a few second later when I clicked a link on the page it said not viewable.  So then I went and re clicked the page I had to begin with-still gave me an error.  But now a couple hrs later and it lets me view it again; HA!

Next time this happens, I'll be sure to wait the 2hrs before I post

Kudos0

Re: Cant access allowed websites

So remember how even though I had nwcn.com set to be on my 'allowed lists' that you had to have me add like thumbnails.whichever to make the whole page work?

Well a similiar issue happened last night. I had www.hulu.com added to my list but when I tried to watch an episode of a TV show I ended up having to add an additional URL so I could watch :(

Kudos0

Re: Cant access allowed websites

ltolman,

It's probably because the show is actually not hosted by hulu.com (the url to the show is not  hulu).  It sounds to me you've figured it out and made it work.  But if you want me to check into it, please give me some details on the TV show, like name and how you access it (which page do you go to watch the show).

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cant access allowed websites

Kudos0

Re: Cant access allowed websites

ltolman,

I checked several of the tv shows on the website using the url you provided.  I was able to access them.  What is the message you get that tells you why you are not able to access the tv shows?  What is the name of  the TV show you try to access?  For example, I clicked on the link to the show "100 questions" on the page after clicking the URL  you provided.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cant access allowed websites

Wow what happened to the rest of my message?  Just a minute while I compile your data

Kudos0

Re: Cant access allowed websites

Okay I removed static dot hulu dot com and also I removed huluim dot com as well.

Even though hulu.com is on my 'accepted websites' when I visit hulu.com first off no pictures are shown; every picture/video on its homepage is with an X; as I loaded it up my Norton Safety Minder said that

Your house rules do not allow you to go to static.huluim.com; it is considered to be advertising.

So I go into my account and add 'static.huluim.com' to my list and refresh the page and the advertisement loads up (flash) as it now scrolls thru different TV/Movie/Commercial advertisements for me to click.

Meanwhile for some odd reasons the picture icons for the videos on the homepage still isnt showing; give me a minute.........okay bypassing that part; now search for ''Rookie Blue" and hit enter; good........now the icons for the TV shows are working; I can see them and I probably can play them but whats this......???

Yep Norton Safety Minder says that assets.huluim.com isnt gonna load because of 'advertising' is being blocked.

So I add huluim.com to my 'allowed websites' refresh Safety Rules and now when I refresh Hulu's page I get a message about 'Googleadservices' is considered to be advertising but thats okay because technically I'm sure i can watch TV shows :)

Kudos0

Re: Cant access allowed websites

PS I refreshed this page after hitting submit; my 7 paragraphed message is still in tact recorded at this time (see time stamp)

Kudos0

Re: Cant access allowed websites

I can see that this is a real problem. Since sites that offer videos to watch are very very dependent upon advertising and advertising sites. sites like these won't serve their content without advertising, and since you have configured the client to block advertising, this seems to be the crux of the problem. 

it would probably be much easier to allow the advertising categor for this particular account

Is this an account that a child is using? You keep mentioning that is is you that is visiting these sites, not the child.Is this your account or your child's account? if it's a parents windows account, then safety minder doesn't even have to be enabled.

is blocking the advertising category a significant concern for you?

Andrew D.

Andrew D. Software Quality Assurance Engineer Symantec Corp.
Kudos0

Re: Cant access allowed websites

ummm correct. This is my acct; there is no child. I cant remember why I even 'started' to block advertising in the first place.  But I just unchecked that off now.

So as you said; most video sites require advertising so hopefully this should solve my issue.  On the other hand; well outside of re reading page 1 til now (which I dont have time to do right now) there might be another site that still has some issues. We will see

Thanks again; like I said I unchecked Advertising for the moment.

Kudos0

Re: Cant access allowed websites

Now I remember why I blocked "Advertising"; it was for the random pop up from Netflix.

First of all; I'm already a Netflix subscriber; so why bother with the pop up?

Secondly I have pop up enabled within Internet Explorer so why am I still getting that pop up?

So I thought by enabling 'Advertising' it would make it go away; which it did.  So that is why I kept 'Advertising' checked.

So is it something that Symantec is looking into (this thread?)

Like I said  if hulu.com is on the approved lists; why wouldnt huluim.com be on there as well; its pretty close to hulu afterall.

I mean thats like saying 'add larrytolman.com' to your list but guess what advertising.larrytolman.com will not work in which that whole website hardly works because you have 'advertising' blocking.  I guess I just dont understand :(

Kudos0

Re: Cant access allowed websites

So its been a while and I'm wondering if the 'advertisement' portion has been blocked? See the last 5 posts to understand what I mean.

I'll re enable it to see what I come up with.

Kudos0

Re: Cant access allowed websites

HA you know whats funny but WEIRD. I
Kudos0

Re: Cant access allowed websites

hmmm what happened to my previous post? to tell you what I did write:

I was playing a PC game "Deus Ex Human Revolution"; as the game was loading up, I kept getting Norton safety minders about advertisment blocking.

So I had to disable Advertisements again just so I can play the PC game.

Kudos0

Re: Cant access allowed websites

ltolman,

Do you see any links or images on the page and they are categorized as Advertising?  If so, it's possible that the page is blocked as the category of the links or images are blocked.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Cant access allowed websites

I'll give you a picture and the URL being affected.

Otherwise no there isnt anything.

Kudos0

Re: Cant access allowed websites

Here is the URL being affected:

http://adsrv10.doublefusion.com/adserverWS/AdInfoWS.amx/GetAdInfoXml

Perhaps theres a file in the gaming folder that contains that????

Heres the picture:

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