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Kudos0

Can't access wallet in Identity Safe iOS app

Hi,

I have been trying to use Norton Identity Safe on my Windows PCs and iOS devices. It works fine on Windows, but on the iOS devices (iPad and 2 iPhones), version 2.5.18, I am unable to access the Wallet. All it shows is the Logins, with the browser window available to the right.by swiping. I have tried every option available on the Logins page, but I'm unable to get to any other page.

I even tried logging out of the Vault and logging in again. There is no "My Vault" page. It goes directly to Logins.

I can see my Wallet and Addresses on Windows. How do I get to them on the iOS app?

Thanks.

Replies

Kudos0

Re: Can't access wallet in Identity Safe iOS app

ANYONE?! This has been posted for weeks!

The app does not ever offer the option to fill in credit card info, even when using the IDSafe browser.
Kudos0

Re: Can't access wallet in Identity Safe iOS app

You need to upgrade your IOS app to the recently released version 3.x.x.

The Wallet and Notes function were not available in v2. 

Things happen. Export/Backup your Norton Password Manager data.