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Kudos0

can't add ipad 4 to Norton Security

I recently bought the new Norton Secuity Deluxe for 5 devices. I was able to install it on three. My wife has an Ipad 4 that is updated to version 9.3. When we try  to download from the apple store, it says we have to have version 10 or later. However, the Norton box says it only requires ios 7 or later. Are we doing something wrong? We are not very computer savvy anymore, so any help would be appreciated. Thanks in advance

Replies

Kudos0

Re: can't add ipad 4 to Norton Security

Hi, Bruce. I have an iPad mini2, and it's on ios 12.1

Have you tried Settings >Software update, and try to update to the latest OS ?

If it successfully updates to 12.1, then you should be able to D/L Norton on to your iPad.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: can't add ipad 4 to Norton Security

The Norton box may be referring to the older Norton Mobile Security app which would install on iOS 7 +. The newer Norton Security for iOS will only install on iOS 10 and later. This newer product was only release in the last 4 or 5 months, so the boxes were probably produced long before that.

Things happen. Export/Backup your Norton Password Manager data.

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