• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Can't Clear "Possible Solution" for My Own Posts

In recent weeks I've noticed that replies I've just posted sometimes appear with a yellow "Possible Solution" banner, but when I try to edit my post to remove this banner the "I believe this comment solves the Forum Thread" checkbox is unchecked, and toggling that checkbox On/Off won't remove that yellow banner.  See my reply in Mae King's thread Windows WARP JT Service for one example.

I'm not sure if I accidentally enabled that checkbox while composing my message today (I think the sensitivity of the touchpad on my Win 10 machine still needs some tweaking ) or if it's because I accidentally refreshed the tab while I was composing my reply and had to use the green "Load Saved Content" button to recover the bulk of my message, but is there any way to clear that yellow "Possible Solution" banner after the reply is submitted, assuming I'm still within the 60 min window for making edits?
-----------
Dell Inspiron 5584 * 64-bit Win 10 Pro v1903 build 18362.418 * Firefox ESR v68.2.0

Replies

Kudos0

Re: Can't Clear "Possible Solution" for My Own Posts

Kudos0

Re: Can't Clear "Possible Solution" for My Own Posts

bjm_:

https://community.norton.com/en/comment/8259861#comment-8259861

Hi bjm_:

Thanks for the link.  I'm guessing Guru Guillaume1024's comment about "a false manipulation" means he accidentally enabled the "I believe this comment solves the Forum Thread" checkbox while composing his message, but how was the yellow Possible Solution banner on his post eventually removed?  Do Gurus have a special privilege (e.g., like the @mention feature) that allows them to remove an unwanted Possible Solution banner themselves?

Kudos0

Re: Can't Clear "Possible Solution" for My Own Posts

lmacri:
Hi bjm_:

Thanks for the link.  I'm guessing Guru Guillaume1024's comment about "a false manipulation" means he accidentally enabled the "I believe this comment solves the Forum Thread" checkbox while composing his message, but how was the yellow Possible Solution banner on his post eventually removed?  Do Gurus have a special privilege (e.g., like the @mention feature) that allows them to remove an unwanted Possible Solution banner themselves?

I recall when I saw a "Possible Solution" banner that I did not, to my knowledge, place.  I could not remove the banner.  Maybe, had I placed the banner.  I'd be able to remove the "Possible Solution" banner.... as it now appears, Guillaume1024 removed the banner.

Kudos0

Re: Can't Clear "Possible Solution" for My Own Posts

Bump.  Could one of the Forum Mods please let me know if it's normal that I am unable to remove these yellow "Possible Solution" banners from my own replies, assuming the 60 min period for editing my post hasn't expired.

When this yellow "Possible Solution" banner appears above one of my posts, it appears as soon as I submit the reply so I'm guessing it's there because of something I've done myself (e.g., I've accidentally clicked the "I believe this comment solves the Forum Thread" checkbox in the editor while composing my message).  I don't want to add these yellow banners to my own posts (it looks like I'm trying to solicit a kudo or badger the OP into marking my post as the correct solution) and I don't know how to remove them.
-----------
Dell Inspiron 5584 * 64-bit Win 10 Pro v1903 build 18362.418 * Firefox ESR v68.2.0