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Kudos0

Cant complete Norton Core set up

I currently have a Linksys wireless router - works fine. plug my new Nortons Core into the same line and Norton Core will not complete setup. Says it cannot find the Norton Core after running setup for ten minutes. Tried for two hours. Called Norton Support spent 2 1/2 hours with support couldn't help. It took me three weeks before I could take the time to fool with this again. My internet provider says I have a good line coming in and they wont help hook up my own router. Called Norton Support again, spent another hour and a half with no success. I had to go out and buy a 25" Ethernet cable so I could connect the modem to my computer. Their Tech Service tried to call me back once but did not leave a message. I just want to get my Norton Core connected!! Sounds like from all the problems once you get it hooked up that it may not be reliable. I use my wireless everyday for work, must have a reliable wireless router. Any suggestions on getting this darn thing hooked up? And don't tell me to reset the Norton Core or unplug it or plug the internet cable in a different port. I have tried all these multiple times. Need something that works. Is there any chance to get a service tech that is from the US. Everyone I have talked to sound like they are from India and you can barely understand them. I need HELP or a refund.

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Kudos0

Re: Cant complete Norton Core set up

JackKY  Please see this article for the proper setup of the Core router:

https://support.norton.com/sp/en/us/home/current/solutions/v119939113_EndUserProfile_en_us

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Cant complete Norton Core set up

@JackKY  Following up to see how you are coming along with your setup issue. Did you contact support and get this resolved? Did following the suggested link I gave help or correct your issue. Let us know how we can assist further. Cheers!!

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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