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cant connect to norton server to verify identity safe

every time i try and connect to server to open my identity safe it wont connect. already let support take over and they couldnt do anything waiting 24 to 48 hrs for expert support now. uninstalled and reinstalled everything 2 times. product will update and everything but refuses to connect to server for identity safe. can go on line and access cloud through web site but not what i want to do 



Re: cant connect to norton server to verify identity safe

Something that may help.

Try clearing all Windows temp files. Then find the Windows/Prefetch folder and delete all the files in that folder. These files help Windows load programs quickly. They will be recreated when Windows is restarted.

Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Restart the computer once more. The first restarts may take a little longer as the Prefetch files are recreated.

Things happen. Export/Backup your Norton Password Manager data.

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