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Kudos0

Can't delete any Notifications about child's activity

Hi, I can no longer use the NF parental dashboard "Notifications" window to clear (delete) any of the alerts there, like "signed in during curfew hours" etc.

I can select individual alerts in the list, or click Select All. But clicking Remove Selected gets me an endless spinning circle cursor. I can refresh the page, which de-selects the alerts.

Windows 10 x64 - Internet Explorer, Chrome -- no luck.

Chromebook - Chrome - no luck.

If it helps, I recently deleted a device (Android phone) and added a different one. Could someone check it out? Thank you very much!

Replies

Kudos0

Re: Can't delete any Notifications about child's activity

Hi AMadar,

I remember you have sent me your Norton Family account email before.  We will check into your account using the email address.

Thanks

Katie

Thanks Katie
Kudos0

Re: Can't delete any Notifications about child's activity

Hi AMadar,

Can you please try again to see if it works now?

Thanks

Katie

Thanks Katie
Kudos0

Re: Can't delete any Notifications about child's activity

Sorry Katie, it didn't work. What else can we do?

Kudos0

Re: Can't delete any Notifications about child's activity

Thanks for the update.  I've reported this to the team.

Thanks

Katie

Thanks Katie
Kudos0

Re: Can't delete any Notifications about child's activity

Thank you. No change as of December 2 -- still unable to delete any of the 53 accumulated notifications.

Kudos0

Re: Can't delete any Notifications about child's activity

AMadar,

Thanks for the update.  I've reported this to the engineering team and they are checking into this.

Thanks

Katie

Thanks Katie
Kudos0

Re: Can't delete any Notifications about child's activity

Hi AMadar,

Our engineering team has corrected the issue.  Can you please check again to see you are able to delete the activities now?  Please let me know the results.

Thanks

Katie

Thanks Katie
Accepted Solution
Kudos0

Re: Can't delete any Notifications about child's activity

Sorry I haven't responded, I don't seem to get notifications when this thread is updated. Yes, I can delete notifications now, thank you very much! Let's close this thread.

Kudos0

Re: Can't delete any Notifications about child's activity

Great.  Thanks for the update.

Thanks

Katie

Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.