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Kudos0

Can't delete old "Norton_Removal_Tool.exe"

I just did an NRnR to see if that could Remedy the situation, but it didn't.  I have had N360 for about 6 years now, so this program (Norton_Removal_Tool.exe) may go back quite some time.  This file has been in my Start Menu > Norton Folder for a looong time. I don't know if that folder should even be there or not.  I have had Upgrades, Patches, untold of Updates, and NRnR run many times.  I have attached a PDF image of my Start Menu with all my Norton folders open so that you can see what I mean.  Be advised that I recently moved the NRnR program to this folder to clean up my Desktop.  I can't tell you anymore about it because I can't view its Properties, I can't delete it, I can't move it to the Trash.  It's totally corrupted.  At one point, when I tried to move/delete it I got the message that I didn't have permission.  So, I used the Take Ownership command in my Context Menu that I got from tweaking.com.  That Context Command has worked fine before, besides I should not have to get permission because I am Administrator.  Lastly, during one of my attempts to get rid of it I lost my Desktop and had to force a shutdown via power button.  I stopped trying at that point because I didn't want my machine to get totally 'borked'.  I'm not sure what to do about this.  Help me Mr. Norton.  I've fallen and I can't get up!  - Art

File Attachment: 
Words of Wisdom: ["THE ROAD TO HELL IS PAVED WITH GOOD INTENTIONS"] - Grandparents [There has never been an original thought.] - Someone, I'm sure [I've spent my whole life 'polishing turds'] - Me

Replies

Kudos1 Stats

Re: Can't delete old "Norton_Removal_Tool.exe"

Have you tried right clicking in the Start Menu item and deleting it from there? The file itself is not deleted when you do this, just the Start Menu shortcut.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Can't delete old "Norton_Removal_Tool.exe"

Hi peterweb -

Well that was interesting!  The Start Menu greyed-out, and I got a tiny Windows pop-up (no error#) which said "Window has stopped working".  You would think that the size of the pop-up would be Huge for such an error! lol  The options were "Close" or "Cancel" and cancel was a no go.  I had several web-tabs open at the time (checking email, responding to forum posts, etc.) and fortunately I was using Firefox and was able to log out of everything (God bless Mozilla). After closing everything, I selected Close and watched the Hour-Glass waiting for the inevitable ... and waited, and waited.  Hoping to avoid a Power Reset.  Finally, the Desktop went Black, with the exception of the Toolbar.  A second later the Desktop recovered.

I then ran CCleaner and it found the following registery error, which shines some light on the cause.  A PDF file is attached of the registry error.  Thanks for responding.  - Art

File Attachment: 
Words of Wisdom: ["THE ROAD TO HELL IS PAVED WITH GOOD INTENTIONS"] - Grandparents [There has never been an original thought.] - Someone, I'm sure [I've spent my whole life 'polishing turds'] - Me
Kudos1 Stats

Re: Can't delete old "Norton_Removal_Tool.exe"

So did this fix your issue?

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Can't delete old "Norton_Removal_Tool.exe"

"So did this fix your issue?"

Hey, man -

Nope not yet.  I have had other problems crop up ... somethings going on.  I had major problems occur this morning and have been dealing with those ... ran across 'purportedly' Security Risks that were apparently Quarantined.  Here they are:

Category: Resolved Security Risks
Date & Time,Risk,Activity,Status,Recommended Action,Activity

10/19/2015 3:16:53 PM,Low,paretologic pc health advisor.exe (PUA.PCHealthAdvisor!g1) detected by

Virus scanner,Quarantined,Resolved - No Action Required,Threat Actions performed: 31

10/19/2015 12:43:58 PM,Medium,emsisoftemergencykit.exe (WS.Reputation.1) detected by Download

Insight,Quarantined,Resolved - No Action Required,Threat Actions performed: 1

9/26/2015 6:50:07 PM,High,webapp-uninstaller.exe (SAPE.Heur.97C77) detected by Auto-

Protect,Quarantined,Resolved - No Action Required,Threat Actions performed: 1

9/26/2015 5:31:17 PM,High,webapp-uninstaller.exe (SAPE.Heur.97C77) detected by Auto-

Protect,Quarantined,Resolved - No Action Required,Threat Actions performed: 1

9/2/2015 6:22:23 PM,Medium,frst64.exe (WS.Reputation.1) detected by Download

Insight,Quarantined,Resolved - No Action Required,Threat Actions performed: 1

8/21/2015 4:48:54 AM,Medium,adwcleaner.exe (WS.Reputation.1) detected by Download

Insight,Quarantined,Resolved - No Action Required,Threat Actions performed: 1

I was updating old LiberKey utilities on a thumb drive when it happened.  Previously and yesterday (as well) I had scanned these with almost everything 'in the book' (that has a long-established,good reputation).  I was the new updates that I was down-loading that cause the uproar.  Also, I have noticed that my System Clock mus be 'borked'.  The Desktop Clock in my System Tray shows correctly, but files in Windows Explorer are wrong.  This probably is a BAD problem.  I ran Tweaking.com Windows Repair several times this morning and that didn't resolve the corrupted old Norton file problem, however it did uncover other errors that I'm trying to deal with ... they may be related, but I talking with Tweaking.com about those right now.  I will post all details in a bit, but I have RL crap to do as well.  Thank you very much for your interest.  Please keep an eye on this thread for me, please?  - Art

Words of Wisdom: ["THE ROAD TO HELL IS PAVED WITH GOOD INTENTIONS"] - Grandparents [There has never been an original thought.] - Someone, I'm sure [I've spent my whole life 'polishing turds'] - Me
Kudos2 Stats

Re: Can't delete old "Norton_Removal_Tool.exe"

Article_86:

Category: Resolved Security Risks
Date & Time,Risk,Activity,Status,Recommended Action,Activity

10/19/2015 3:16:53 PM,Low, paretologic pc health advisor.exe (PUA.PCHealthAdvisor!g1) detected by Virus scanner,Quarantined,Resolved - No Action Required,Threat Actions performed: 31

10/19/2015 12:43:58 PM,Medium,emsisoftemergencykit.exe (WS.Reputation.1) detected by DownloadInsight, Quarantined,Resolved - No Action Required,Threat Actions performed: 1

9/2/2015 6:22:23 PM,Medium,frst64.exe (WS.Reputation.1) detected by Download Insight,Quarantined,Resolved - No Action Required,Threat Actions performed: 1

8/21/2015 4:48:54 AM,Medium,adwcleaner.exe (WS.Reputation.1) detected by Download Insight,Quarantined,Resolved - No Action Required,Threat Actions performed: 1

 Hi Article_86:

Just a personal observation, but part of your problem might be all the different tune-up and Windows tweaking utilities you've downloading from tweaking.com and other sites that could be doing more harm than good. If you read the report for ParetoLogic PC Health Advisor on the Should I Remove It? site, for example, you'll see that several antivirus programs like Bitdefender, etc. flag this program as suspicious.

If you don't like using the utilities built into your Windows OS, stick with one reputable third-party utility like CCleaner.  The registry cleaner in CCleaner is a useful diagnostic tool but dangerous to use if you aren't sure how to interpret the results - never delete an entry in your Windows registry unless you are 100% certain that it is safe to do so.  If you suspect you are infected with malware, register with one of the free malware removal sites recommended in delphinium's thread Malware Removal Forum Recommendations and let a trained malware specialist look at your system.  I would never run some of the tools you've tried to download like AdwCleaner and Farbar Recovery Scan Tool (FRST) unless I was instructed to do so by a malware removal specialist who was trained to interpret the diagnostic logs generated by those tools.

Article_86:

Be advised that I recently moved the NRnR program to this folder to clean up my Desktop.

Any time you need to run the Norton Removal Tool (NRT) (www.norton.com/nrt) or Norton Remove and Reinstall (NRnR) tool (www.norton.com/nrnr), download a fresh copy to your desktop and then delete the tool after use.  These utilities are constantly upgraded by Symantec as updates are released for Norton products and outdated versions of the NRT and NRnR tool should not be saved on your hard drive and reused over time.

My best guess is that you are having difficulty removing Norton files like Norton_Removal_Tool.exe from your system because the Norton Product Tamper Protection feature of N360 prevents you from manually deleting any files in your Norton folders.  Post back and let us know if you have Norton 360 or Norton 360 Premier as well as your current version number [go to Support | About (v21) or Help | About (v22) - the latest version is 22.5.4.24] and we can provide instructions for safely wiping orphaned files and registry entries left over from your old Norton installations and then reinstalling N360.
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32-bit Vista Home Premium SP2 * Firefox 41.0.2 * NIS 2014 v21.7.0.11 * CCleaner 5.10.5373

Kudos1 Stats

Re: Can't delete old "Norton_Removal_Tool.exe"

Hi, Art. I agree with Imacri, that you would be better off going to one of the free malware removal sites.

The deeper you dig yourself in, the harder it can be to get out !

Windows 10 X64 Fall Creators Update 1709
Kudos1 Stats

Re: Can't delete old "Norton_Removal_Tool.exe"

Article_86:

I have attached a PDF image of my Start Menu with all my Norton folders open so that you can see what I mean.  Be advised that I recently moved the NRnR program to this folder to clean up my Desktop.  I can't tell you anymore about it because I can't view its Properties, I can't delete it, I can't move it to the Trash.  It's totally corrupted.  At one point, when I tried to move/delete it I got the message that I didn't have permission.  So, I used the Take Ownership command in my Context Menu that I got from tweaking.com.

Hi Article_86:

Just to confirm, do you mean that you moved the NRnR program to a folder called Norton in C:\Program Files [e.g., C:\Program Files (x86)\Norton]?  If that's the case, your issue with read/write/edit/deletes of this file could be related to your Norton Product Tamper Protection feature as noted <here>.  If you mean that your dragged the executable file off your desktop to your Start Menu, this would only create a shortcut to that file but will not actually move the file off your desktop.  Once you delete the executable file (e.g., NRnR.exe) from your desktop the shortcut on your Start Menu is corrupted because the path to the executable file is no longer valid (i.e., Windows cannot locate the deleted file) and Windows will generate an error message when you click the shortcut.  As peterweb noted <here>, right-clicking any shortcut on your Start Menu should give you the option to delete it, but if you've altered permissions with the Tweaking.com utility you might have created further problems.

The next time you need to clean an executable file off your desktop you should simply cut and paste it to the user folder on your hard drive (e.g., C:\Users\<username>\Downloads\<program name>) and then launch the program from the Run command in your Start Menu.  If you still want to create a shortcut for this executable on your Start Menu, right-click the the executable from Windows Explorer, choose Send to Desktop (i.e., create a shortcut) and then drag the shortcut from the desktop to your Start Menu.

I have no idea if you've recently downloaded an installer for ParetoLogic PC Health Advisor or some other third-party utility that was bundled with malware and infected your system, or if one of these utilities damaged your Windows OS, but if you think there's something seriously wrong with your system then I agree with F4E that posting in one of the free malware removal forums would certainly be a good place to start.  I would also advise that you stop posting batch files you create for uninstalling "unwanted" Windows updates in the Tech Outpost board just in case this batch file borked your Windows OS.
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32-bit Vista Home Premium SP2 * Firefox 41.0.2 * NIS 2014 v21.7.0.11 * MBAM Premium 2.2.0

Kudos0

Re: Can't delete old "Norton_Removal_Tool.exe"

Hi macri -

Thanks for your response.  This corrupted Norton_Removal_Tool.exe has been there for years.  Long before I used any of the programs that you mentioned.  That's not the cause.  As far as the NRnR Tool, I just Cut & Pasted it to that folder to get it off my Desktop.  I mistakenly took the CCleaner registry error generated by that Cut & Paste as the Norton_Removal_Tool.exe problem.  They are not related, and I have since moved NRnR to the Norton 360 folder in the Start Menu.  I am using Norton 360 (22.5.4.24) on Windows 7 Pro (latest rev.).  I have had Norton for the lfe on this PC, since 2009).

I have 3 folders related to Norton in my Start Menu:

1)  "Norton" folder.  Contains: "Norton Installation Files" folder and the corrupted "Norton_Removal_Tool.exe" executable.

    1b)  When I click on the ""Norton Installation Files" folder it reveals the following files in "C:\Users\Public\Downloads\Norton\{N3602250215-SHPD-ESD-FSD51083}:" attatched as "C:\Users\Public\Downloads\Norton\{N3602250215-SHPD-ESD-FSD51083}.pdf).

2) "Norton 360" folder.  Contains: "Get Support", "LiveUpdate", "Norton 360", "Norton Recovery Tools", "NRnR.exe", "Uninstall Norton 360".

3)  "Norton Bootable Recovery Tool Wizard".  Contains: "Norton Bootable Recovery Tool Wizard", "Uninstall Norton Bootable Recovery Tool Wizard".

I hope that this sheds some light on what's happening.  Also, the Norton 360 main panel > Help >Get Support > Norton Autofix scan appears to keep getting 'stuck' on "Checking System Time".  However, after a few minutes it clears. I checked my System Tray Clock and all was well.  Then I went into my CMOS BIOS (Phoenix Award, latest rev) and it was OK there as well.  So I guess there's no correlation between the two.  However, I DO believe that there is a problem with your server ... this was never an issue before the recent past ... perhaps the new upgrade?  But let's not muddy the waters over that right now, eh?

Words of Wisdom: ["THE ROAD TO HELL IS PAVED WITH GOOD INTENTIONS"] - Grandparents [There has never been an original thought.] - Someone, I'm sure [I've spent my whole life 'polishing turds'] - Me
Kudos0

Re: Can't delete old "Norton_Removal_Tool.exe"

BTW, I got rid of Pareto years ago. What generated those Security Alerts were my attempts to update the old LiberKey thumb drive rescue utilities that I saved years ago as a portable means for possible rescue attempts. I accumulated these utilities on a thumb drive to possibly help other friends with problems. I was successful at this in one instance when a friend had an MBR virus, unfortunately the virus jumped to my thumb drive and then onto my machine. Norton was of no help, nor anything else I tried ... it just got worse until my machine would not even boot, so I had to perform a reinstall of the OS to remedy it. What perplexes me is that I scanned everything in this drive with Norton, Malwarebytes, and EEK prior to the attempt to update. I also scanned the files with the mentioned utilities at the update sites. I again scanned the files after they were downloaded. How much more careful could I have been?! - Art
Words of Wisdom: ["THE ROAD TO HELL IS PAVED WITH GOOD INTENTIONS"] - Grandparents [There has never been an original thought.] - Someone, I'm sure [I've spent my whole life 'polishing turds'] - Me
Kudos1 Stats

Re: Can't delete old "Norton_Removal_Tool.exe"

Hi Article_86

However, I DO believe that there is a problem with your server ... this was never an issue before the recent past ... perhaps the new upgrade?

I just wanted to clarify that I'm not a Symantec employee, just a user of their Norton AV software like you.  Symantec employees who post in the forum will have a red badge next to their username labelled ADMIN or EMPLOYEE - see Nikhil_CV's thread Norton Community Ranks and Levels for more info.  If you want to speak directly with someone from Norton, your best option is to contact Norton Customer Support via Live Chat at www.norton.com/chat.

I have 3 folders related to Norton in my Start Menu:

1)  "Norton" folder.  Contains: "Norton Installation Files" folder and the corrupted "Norton_Removal_Tool.exe" executable.

    1b)  When I click on the ""Norton Installation Files" folder it reveals the following files in "C:\Users\Public\Downloads\Norton\{N3602250215-SHPD-ESD-FSD51083}:" attatched as "C:\Users\Public\Downloads\Norton\{N3602250215-SHPD-ESD-FSD51083}.pdf).

I still use NIS v21.7.0.11 and I have disabled my Automatic Download of New Version setting to prevent an automatic upgrade to v22 but your PDF attachment indicates that the Norton Installation Files subfolder contains remnants of installation files that were downloaded on 24-Jul-2015 for the N360 v22.5.2.15 update - see Symantec employee Sunil_G's post of 20-Jul-2015 in the Product Update Announcement board titled Norton Product Update 22.5.2.15 for Windows 10 Compatibility. The only Norton-related folder I have on my Vista Start menu is called Norton Internet Security (equivalent to your Norton 360 folder) so I have no idea if it's normal for Norton v22 users to have a folder named Norton on a Win 7 Start menu or how an older version of the Norton Removal Tool (Norton_Removal_Tool.exe) ended up in that folder on your Start menu.  Hopefully one of the Norton v22.5.4.24 users following this thread will jump in to provide further insight.

I was successful at this in one instance when a friend had an MBR virus, unfortunately the virus jumped to my thumb drive and then onto my machine. Norton was of no help, nor anything else I tried ... it just got worse until my machine would not even boot, so I had to perform a reinstall of the OS to remedy it. What perplexes me is that I scanned everything in this drive with Norton, Malwarebytes, and EEK prior to the attempt to update

The Malwarebytes blog entry Meet the Master Boot Record states "First off: without expert help the chances of making things worse are much bigger than the chances of fixing it yourself."  I have my Norton Boot Time Protection set to Aggressive to ensure my Norton protection loads early during boot-ups and I occasionally run a Malwarebytes Anti-Malware full system scan with rootkit scanning enabled (Settings | Detection and Protection | Enable rootkit scanning), but most standard Norton and MBAM scans will not look for deeply embedded bootkit or rootkit infections.  Some MBR viruses can survive a reinstall of the OS so I would again encourage you to register with one of the free malware removal forums and have an trained removal specialist check out your system.  My personal favourites are bleepingcomputer and WhatTheTech:
        http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
        http://forums.whatthetech.com/index.php?showforum=27

So, back to your original issue regarding deletion of the Norton_Removal_Tool.exe entry on your Start menu.  As noted <here> I can provide instructions for safely wiping orphaned files and registry entries left over from your old Norton installations and then reinstalling N360 v22.5.4.24 that might remove this file but if you actually have a more serious problem with a corrupted Windows Administrator account or file permissions then a clean re-install isn't going to help.  How would you like to proceed?
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32-bit Vista Home Premium SP2 * Firefox 41.0.2 * NIS 2014 v21.7.0.11 * MBAM Premium 2.2.0

Kudos0

Re: Can't delete old "Norton_Removal_Tool.exe"

After much fiddling around and the help of bjm_, I finally was able to delete the corrupted file. Thanks to all for help/tips/insight.  - Art

Words of Wisdom: ["THE ROAD TO HELL IS PAVED WITH GOOD INTENTIONS"] - Grandparents [There has never been an original thought.] - Someone, I'm sure [I've spent my whole life 'polishing turds'] - Me
Kudos0

Re: Can't delete old "Norton_Removal_Tool.exe"

Hi Article_86:

Thanks for the update.  It would be helpful to other users following this thread if you could let us know what steps you took to remove this old entry for Norton_Removal_Tool.exe from your Start menu and then mark the thread as Solved (i.e., click the Mark as Solution link at the bottom of the post that contains the best answer).
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32-bit Vista Home Premium SP2 * Firefox v42.0 * NIS (2014) v21.7.0.11 * MBAM Premium v2.2.0

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