Can't disable auto-protect: "pending remediation action"

gary271:

From the links to other threads you posted, it does seem that this is a problem that other people have seen.

Presuming that PowerDVD detection was legit and removing PowerDVD sorted threat.

I've sorted grey settings as others.  By Excluding "trigger". 
For me.  Trigger has been program that place Icon in tray near Norton Icon. 
Trigger seems to be related to poor File Insight rating / Reputation.
I've had "trigger" that I was able to remove from Exclude once "trigger" acquires favorable stats. 
Please review posted Community links.  Hopefully, that will offer insight into user experience re 'greyed'. 

Yes, if machine was established.  Then you'd be aware to (recent) activity. 
And you're sure PowerDVD threat has been satisfied.  Is PowerDVD still in Quarantine. You may submit:  How to report false positives

OK... sorry for persisting.  If you somehow tripped / started PowerDVD.  Then remnants left by un-install.  Just cautious.   Perhaps, flag was innocent false positive.    Good luck. 

gary271,

Hopefully, as more users notice greyed.  We'll get "fix" or Norton "Help" document. 
Greyed settings (other than pending remediation) may be by design....but, we just don't know based upon Norton silence. 
Regards
Thanks for your patience and help. 
Welcome to Norton Community

shahram:

Respectfully, Just I downloaded the reserved window 10 upgrade(from window 7) and I have faced the same problem of "grayed setting"; the options of the Auto Protect and Boot Time Protection can not be changed to enable or disable , please what must I do to fix the above problem? regarding some times I will need to disable my Auto Protect, is my PC security protected? 

Please see >>https://community.norton.com/en/forums/auto-protect-startup-protection-and-verification-removable-media-are-inaccessible#comments  
as far as I know greyed settings not related to malware remediation is cosmetic
we've never had an official explanation nor fix.....peer to peer has found greyed settings (may be) related to low reputation program....that's been my experience....

Thanking you, Referring to the Norton support and they told me that it had been caused by the Live Update; it must be uninstalled and reinstalled, and so the problem was solved, it is better to be done by Norton support because after reinstalling the NS they configure the setting in order to solve the problem, now my NS works well.

Thanking you, it was too fast to see, in addition to I got phone call at same time, but some or one option turned off in firewall sitting(Network Cost Awareness), after restarting PC in order to reinstall the NS; the NS was not able to connect with the NS server; the NS expert used the Command remote......, only I explain one experience, after that the above grayed sitting problem had been solved, later I faced other problem in this sense that the Sitting of the NS window did not come up that was resolved with  restarting the PC.

I am not able to see Tony's post, when the Live Update fails to complete the process, will not my PC security at risk?

sharam:
Thanking you, it was too fast to see, in addition to I got phone call at same time, but some or one option turned off in firewall sitting (Network Cost Awareness), after restarting PC in order to reinstall the NS;

Hi sharam:

If you <click here> are you redirected to Tony's post HOT ISSUES & FIXES - NIS/NAV/N360 22.5?

The "Failed to Complete" error sometimes occurs if you have a temporary problem connecting to the backend Symantec LiveUpdate servers.  Try running a manual LiveUpdate again in a few hours (right-click the Norton icon in your system tray and select LiveUpdate) and if you're connected to the internet and still having a problem after 6-8 hours, check to see if your Network Cost Awareness (Settings | Detailed Settings | Firewall | General Settings | Network Cost Awareness | Configure [+]) is On and the policy is set to No Limit.

From the Norton Security product manual:

"LiveUpdate cannot work if the Network Cost Awareness option in the Firewall window under Settings is set to No Traffic or Economy. Network Cost Awareness lets you define the amount of network bandwidth that Norton Security can use. Therefore, you must ensure that the Network Cost Awareness option is turned on and set to No Limit for LiveUpdate to run."
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32-bit Vista Home Premium SP2 * Firefox 39.0 * NIS 2014 v. 21.7.0.11 * MBAM Premium 2.1.8

Thanking for your help, I controlled and did that, before to see your update, I referred again to Norton support, they uninstalled and reinstalled again my NS in "Safe Mode" by remote,now it is working well, but a few days ago a technician of Norton Support had "turned off" the above Network Cost Awareness option"!!may be he/she made mistake due to so much work, today after that my problem had been solved by Norton Support technician,  my contact was cut and I did not succeeded to thank her/ him, please do it from my part, thank you again.

I have the same problem with my Norton Antivirus and support has had me reinstall NAV 3x now in different ways with their uninstaller etc. but it still doesn't work and I have tried myself and other couple times in different ways..

FWIW ~ I've managed to avoid greyed settings by Trust Now > Untrusted Files in Norton Insight.    I used to exclude the trigger program to sort greyed settings not related to malware remediation.  Now, I'll check Norton Insight  > Untrusted Files daily.  I'll click on Untrusted and scrutinize file via VirusTotal.  Then I'll do Trust Now.  Been working my machine for quite awhile. 

From the main dashboard > Security > Run Scans > Norton Insight....and here is a related Thread > https://community.norton.com/en/forums/nis-v225215-cannot-disable-autoprotect

Maybe we can get attention from @Gayathri_R in this Thread.

It does not show that screen for me bjm_

shahram,

Norton Security ~ v22.5.2.15

Norton Security with Backup ~ v22.5.2.15

IcarusLSC,

What do you see > From the main dashboard > Security > Run Scans > Norton Insight
How to post an image in the forums.

IcarusLSC,
Go to Community Account (top right on this page) > Subscriptions > Unsubscribe
Go to Community Account > Edit > Notifications > change your preference > Save

It wont let me add a picture, no matter what I enter I get:

The word verification was not completed correctly. Please complete this new word verification and try again. If you feel this is in error, please report that you are blocked

I also can not quote anything or use this forum properly, so will be deleting NAV very soon if this keeps on all the systems here. I should not have to go through this grief to get any of this to work, including this abysmal forum.

IcarusLSC,
Disable 'Disk Optimization' under Task Scheduling and disable 'Idle Time Optimizer' under Administrative Settings.

Settings > Task Scheduling > uncheck Disk Optimization.Settings > Administrative Settings > Idle Time Optimizer > Off > Apply.

Quote is broken.  Broken quote has been reported.  All we can do is wait.... and hope.

Respectfully, every time I deleted some keys in registry after deleting a software in order to do a clean re-installation, the key behind the deleted software, I face with the grayed sitting problem, and after several times restarting the PC, the above grayed sitting problem is solved, what must I do to stop such problem , please?

Thanking you, I carried out the above process , I make "trust"on "untrusted" file or those files that have a red sign of X, and after restarting the computer, the grayed sitting problem is solved, but after a few hours and days it comes back again, uninstalling and re-installing the NS is useless.

 I only fear that the above NS grayed sitting risks at "security" of my PC.

I do not know what is the " hash at VirusTotal", but on untrusted file option of Norton Insight, there is a list , I click on each of them; a window open and I click on "trust now" , the name of files are IOBIT uninstaller, adobe Flash player.....between them there are files with good rate...sometimes there are a few files and sometimes tens of files!!!after the process; after restarting the computer and after using the above programs , I face again grayed sitting problem!! 

shahram,
Your screen shot shows User Trusted Files.   I look at Untrusted Files.
When I find an Untrusted.  I verify file is Safe and then Trust Now. 

For second opinion choose File and / or Search hash at VirusTotal or upload file to VirSCAN and/or Jotti and/or submit to Symantec for review analysis > see > How to report false positives

I've sorted greyed settings not related to malware remediation by Exclude Auto-Protect /or by Norton Insight. 

I've read several of your messages regarding greyed settings.  I'm sorry... from this distance I cannot do for you what I would do on my machine.  Greyed setting unless related to malware remediation is by available information cosmetic and an annoyance.  Grey settings not related to malware remediation by available information does not diminish protection.
Greyed settings has been reported numerous times.  Attempts have been made to call attention to the greyed settings problem.  I'm sorry.
@gerry_egan

Wow all these emails are super annoying! You need to make it send one email a day or give the option etc...

Please fix this not being able to disable auto-protect etc issue asap or Norton is gone on all my systems...

I'm unsubbing from this thread as these emails are too much, and Norton obviously can't fix it...