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I have entered my Product Key and the message says: Already Activated: The product key you entered has already been activated. It does not allow me to click on download! I also do not have a Norton icon on my desktop. I'm not a computer expert so if someone wants to help, please give me easy instructions. If you tell me to try something, tell me where to find it! Thanks.
Just a note: my friend bought my laptop and Norton last year for a gift for Christmas. The Norton download worked last year.