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Kudos0

Can't download updates from "LiveUpdate" or the Add-on pack for norton internet security

Every time I try to download (see title) from the norton website I get a communactions error. What do I need to do about fixing this?

Replies

Kudos0

Re: Can't download updates from "LiveUpdate" or the Add-on pack for norton internet security

Every time I try to download (see title) from the norton website I get a communactions error. What do I need to do about fixing this?

Kudos0

Re: Can't download updates from "LiveUpdate" or the Add-on pack for norton internet security


24 wrote:

Every time I try to download (see title) from the norton website I get a communactions error. What do I need to do about fixing this?


What is the exact url you are using?
"All that we are is the result of what we have thought"
Kudos0

Re: Can't download updates from "LiveUpdate" or the Add-on pack for norton internet security

I've uninstalled the LiveUpdate. Now I can't download it so I can reinstall it here is the URL that I'm trying to use to download it. ftp://ftp.symantec.com/public/english_us_canada/liveupdate/3.4/lusetup.exe And before when I tried running the LiveUpdate. It would go about 30 seconds then tell me that it couldn't connect. Here is the error code LU1814.  
Kudos0

Re: Can't download updates from "LiveUpdate" or the Add-on pack for norton internet security

Try this: How to download and install LiveUpdate

It seems to be an issue with your internet connection.

Kudos0

Re: Can't download updates from "LiveUpdate" or the Add-on pack for norton internet security

Thanks guys! The LiveUpdates are working now. The only thing now is the Add-On pack.
Kudos0

Re: Can't download updates from "LiveUpdate" or the Add-on pack for norton internet security


24 wrote:
Thanks guys! The LiveUpdates are working now. The only thing now is the Add-On pack.
Good to hear.Please try this. http://www.symantec.com/norton/products/overview.jsp?pcid=is&pvid=naop2
"All that we are is the result of what we have thought"
Kudos0

Re: Can't download updates from "LiveUpdate" or the Add-on pack for norton internet security


Stu wrote:
Good to hear.Please try this. http://www.symantec.com/norton/products/overview.jsp?pcid=is&pvid=naop2
It still wont work for some reason in the web page it tells me that the internet connection cannot be found.Then in the exe one it tells me that there is a communications error... I'm guessing it's the firewall.

Edit: Sorry I haven't been on. Life has been busy for me.

Message Edited by 24 on 04-22-2008 08:21 PM
Kudos0

Re: Can't download updates from "LiveUpdate" or the Add-on pack for norton internet security

What is not working?

The website or downloading the program?

"All that we are is the result of what we have thought"
Kudos0

Re: Can't download updates from "LiveUpdate" or the Add-on pack for norton internet security

To tell the truth... I don't know.
Kudos0

Re: Can't download updates from "LiveUpdate" or the Add-on pack for norton internet security


24 wrote:
To tell the truth... I don't know.
Hi 24, 

It might be a good idea to contact our support team directly about this problem, to help identify why you can't connect to get updates.

Through your Norton Internet Security product, you can access our live support options by clicking help & support in the upper right corner of the main NIS page. Or you can visit the following site:

http://www.symantec.com/norton/support/productdetail/contact_ts.jsp?pvid=nis_2008 

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation

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