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Kudos0

Can't find Link to Back up files

I do not get the same screen as shown on the backup video tutorial.   I have clicked every option there is to find this so I can back things up but where I click backup, it brings me to the tutorial and that's it. 

Labels: Backup

Replies

Kudos0

Re: Can't find Link to Back up files

Are you referring to the Norton Account web site and backup listings? Are you using an ad blocker in your browser? If so, you need to disable it for the Norton Account page. I had the same issue and was able to fix it by disabling my ad blocker.

If this is not your issue, can you post the link to the video you a using?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't find Link to Back up files

I tried allowing pop ups and it didn't work.  The attached picture is the page shown in the tutorial but I cannot find anywhere in my account /on the website.    It's also really frustrating you can't email or call Norton directly. 

File Attachment: 
Kudos0

Re: Can't find Link to Back up files

Your screenshot is not visible as a .txt file. 

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Are you using Norton Security Premium edition? That is the only NS version that has the Backup feature.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't find Link to Back up files

I changed the suffix to jpg, and then converted to PDF
File Attachment: 
DELL XPS 8900 / I7-6700 / 64bit / 16GB RAM Win7 Pro - Norton Security
Kudos0

Re: Can't find Link to Back up files

Thanks.  I do have the Norton Security Premium.  It says I have 25G of backup space.  But the screen that I sent is nowhere to be found. 

Kudos0

Re: Can't find Link to Back up files

Can you post a screenshot of your Norton Security product main window. Be sure your email address does not show at the top right. If it is there, click on it and Sign out. Then take your screenshot using the information in the link I gave above.

You may just need to reinstall your product.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't find Link to Back up files

Hopefully this is the page you meant.  I just shot up to where any personal information is.  This is the only place I find 'backup' which is what takes me to the tutorial and that's it. 

Kudos0

Re: Can't find Link to Back up files

To back up your files you have to open your Norton Security Premium product and click on the Backup tab, then click on Backup Sets. That is where you will see the screens shown in the video you showed in a previous post. You cannot control or set up backups from the Norton Account web page you just posted.
 

If you do not see Backup, then your will need to reinstall your Norton Security Premium.


Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't find Link to Back up files

I still don't get that screen

Kudos0

Re: Can't find Link to Back up files

Looks like you are using a Mac. Looking at the product feature comparison list for Norton Security, it appears the backup is only available for Windows PC's. I'll let Mac users confirm this.


Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't find Link to Back up files

Well that sucks.  My mac has most of my work stuff on it.  It doesn't seem right.  It's security protected but I can't back things up...  Thanks for your help.  I appreciate it. 

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