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Kudos0

Can't find Norton Identity Safe Vault on Norton Toolbar w/Firefox

I am trying to get Norton 360 v22.8.1.14 to work with Firefox v.50.1.0 on my Windows 10 PC.

I’ve managed to get the Norton Toolbar on Firefox , but can’t figure out how to get my identity safe and logins vault to show on the toolbar.

When I tried to log in to Norton Support, I had to open Identity safe settings from the 3 buttons on Norton Toolbar and copy and paste the password in order to login.

From there, when I went to Norton Community I clicked login and somehow either Norton or Firefox logged me in.

Firefox asks me if I want to save the login info for next time. Will it work if they both (FF & Norton auto fill) are active?

Replies

Accepted Solution
Kudos2 Stats

Re: Can't find Norton Identity Safe Vault on Norton Toolbar w/Firefox

You need to go here and install it separately.

https://identitysafe.norton.com/client

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Can't find Norton Identity Safe Vault on Norton Toolbar w/Firefox

And once you install, it is not on the Norton Toolbar any more. It is a little grey icon at the right side of the FF address bar.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't find Norton Identity Safe Vault on Norton Toolbar w/Firefox

Thanks for the speedy replies. I did that and I now have the little grey icon at the right side of the FF address bar.

I still can't get auto fill to work on the forms. Do I need to import info from somewhere to use to fill forms?

Also, when Norton logs me in to a site, Firefox opens a box wanting to know if I want to save that login. Do I need to disable the remember logins option for FF?

Thanks again, John

Kudos0

Re: Can't find Norton Identity Safe Vault on Norton Toolbar w/Firefox

I don't use ID Safe in Firefox any more so I could be wrong, but I think auto-fill is not enabled by default.  You need to manually enable it.

Do you have an online vault when using Chrome or IE?  If you only have a local vault (lucky you) then you will need to import from a .CSV or compatible. DAT file.

Just curious, you say you're using N360, is that the Norton Security Suite (which is a clone of N360) provided by your ISP, because as far as I'm aware there is only a local vault included with that product, unlike Norton 360.

From memory, Norton should ask if you want to disable the browsers password manager but if it hasn't you should be able to do that manually.

@peterweb may be able to correct me if I've misled you and perhaps give more information.

Cheers.

And thanks, Peter.

A little bit of knowledge is... well a little bit of knowledge.
Kudos3 Stats

Re: Can't find Norton Identity Safe Vault on Norton Toolbar w/Firefox

Krusty13 is correct. The autofill and autosave options are turned off by default in the new FF extension. This does not make sense to me, but that is the way it is. And you need to realize that the FF extension has absolutely no connection as far as settings go with the older ID Safe in IE and Chrome, or from the Norton Security product.

For the FF extension, once you are logged into your vault, click on the ID Safe icon and you will see 3 dots at the bottom right of the ID Safe window. Click there and then click on Settings. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can't find Norton Identity Safe Vault on Norton Toolbar w/Firefox

Thanks guys, I did that and the auto login seems to work on the sites I have tried, but I still can’t get auto fill to fill in the forms online. I seem to be missing something.

Thanks, John

Kudos0

Re: Can't find Norton Identity Safe Vault on Norton Toolbar w/Firefox

"Thanks guys, I did that and the auto login seems to work on the sites I have tried, but I still can’t get auto fill to fill in the forms online. I seem to be missing something."

Also, is there a way to stop it from closing the vault every time I close FF? Now I have to login to my Vault every time I open my FF browser.

Thanks, John

Kudos0

Re: Can't find Norton Identity Safe Vault on Norton Toolbar w/Firefox

Also, is there a way to stop it from closing the vault every time I close FF? Now I have to login to my Vault every time I open my FF browser.

Nope!  That is one reason I stopped using it.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Can't find Norton Identity Safe Vault on Norton Toolbar w/Firefox

Hello

It supposedly closes every time with FF for security reasons.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Can't find Norton Identity Safe Vault on Norton Toolbar w/Firefox

Why is Norton not responding to these issues?

At least manage expectations by acknowledging the problem and providing a fix timetable.  This is the minimum a professional company would do.

Kudos0

Re: Can't find Norton Identity Safe Vault on Norton Toolbar w/Firefox

Hello

https://community.norton.com/en/forums/cannot-login-norton-identity-safe-online-vault

From the Announcements on Top of the Forum

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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