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Kudos0

cant find SymIM.sys

I just re-installed 360....well tried and I keep getting a file needed error of cant locate SymIM.sys file.  I have tried to reinstall both version 2 and 360 2008.  Both install give me the same erros.  What next?

Thanks in advance for your assistance!

Replies

Kudos0

Re: cant find SymIM.sys

I just re-installed 360....well tried and I keep getting a file needed error of cant locate SymIM.sys file.  I have tried to reinstall both version 2 and 360 2008.  Both install give me the same erros.  What next?

Thanks in advance for your assistance!

Kudos0

Re: cant find SymIM.sys

Welcome to the Norton Community

You may have malware on your system.

Please go to www.malwarebytes.org

Download, install and update then run a FULL scan. After the scan completes you should post the logs back to this thread.

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
Kudos0

Re: cant find SymIM.sys

Hi itsjimndana,

Welcome to Norton Community!

Run the removal tool, you can download it from this LINK. Restart the computer and run it 2-3 times, restart the computer each time after you run it. Then download a new copy of Norton 360 3.0 from any of the following links according to the product you have brought(click on the link to to start the download):

For Norton 360: http://www.norton.com/n360s_3
For Norton 360 Premier Edition: http://www.norton.com/n360p_3

Then start the installation, let us know how it goes.

Yogesh

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