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Kudos0

Can't install NAV 12 due to incompatibility

Just purchased NAV 12 and when I try to install, I get the message that it can't be installed on my hard disk due to an incompatibility with already installed security software that already installed (McAfee internet security). 

The problem is I'm not running this and when I type McAfee into my search, the only results I get are e-mails that have the word McAfee in them.  I'm running OS 10.7.2

Any suggestions

Replies

Kudos0

Re: Can't install NAV 12 due to incompatibility

Just purchased NAV 12 and when I try to install, I get the message that it can't be installed on my hard disk due to an incompatibility with already installed security software that already installed (McAfee internet security). 

The problem is I'm not running this and when I type McAfee into my search, the only results I get are e-mails that have the word McAfee in them.  I'm running OS 10.7.2

Any suggestions

Kudos0

Re: Can't install NAV 12 due to incompatibility

Hi Puffinrandy,

You possibly can check for mcaffee files on locations that not allways show up in Spotlight.

Check for those Locations:

Macintosh HD\Library\Caches

Macintosh HD\Library\Launchagents

Macintosh HD\Library\Launchdaemons

Macintosh HD\Library\Startupitems

Those Folders are sometimes also Available in your Home Folder (User Folder)

There you can find all the Files that launches with you MacOS X

Kind Regards.

Accepted Solution
Kudos0

Re: Can't install NAV 12 due to incompatibility

The NAV installer is specifically looking for any of these paths when checking for McAfee Internet Security on the target drive:

/usr/local/McAfee/Firewall/bin/FWService
/usr/local/McAfee/AntiMalware/VShieldScanner
/usr/local/McAfee/SAFM/bin/SiteAdvisorFM
/usr/local/McAfee/SiteAdvisor/bin/UninstallSA.sh
/Library/LaunchDaemons/com.mcafee.ssm.ScanManager.plist

Kudos0

Re: Can't install NAV 12 due to incompatibility

Thanks for the suggestions, Dunne... just went looking through the places you said, but nothing there with McAfee in the name.

Kudos0

Re: Can't install NAV 12 due to incompatibility

Since we posted about the same time, I'm guessing you were not responding to my suggestion.  LaunchDaemons was covered, but you may still need to check for /usr/local/McAfee

Kudos0

Re: Can't install NAV 12 due to incompatibility

A Big Thanks Lee_G... found it under the string for site advisor!

You Rock!

Kudos0

Re: Can't install NAV 12 due to incompatibility

Happy to help.  I wish all the answers were this straightforward :)

-- Lee

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