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Kudos0

Can't Install Norton Internet Security 4 on my Macbook

Hi There,

I have a Macbook Air with up to date software version 10.8.2. I have purchased and am trying to download file: Norton_Internet_Security_4_Mac_EN.dmg, but it won’t download. The installer icon just bounces up and down, and when I click on it nothing happens.

I have just installed two other applications with no problems, and cleaned up my hard drive so that I have tons of free space.

Any ideas?

Thank you, 

Heath 

Replies

Kudos0

Re: Can't Install Norton Internet Security 4 on my Macbook

Hi There,

I have a Macbook Air with up to date software version 10.8.2. I have purchased and am trying to download file: Norton_Internet_Security_4_Mac_EN.dmg, but it won’t download. The installer icon just bounces up and down, and when I click on it nothing happens.

I have just installed two other applications with no problems, and cleaned up my hard drive so that I have tons of free space.

Any ideas?

Thank you, 

Heath 

Kudos0

Re: Can't Install Norton Internet Security 4 on my Macbook

NIS 4 is not compatible with 10.8.2

Could you tell me where you purchased it from?

SunilkumarSoftware Engineer, Mac ProductsSymantec Corporation
Kudos0

Re: Can't Install Norton Internet Security 4 on my Macbook

Hi Sunil, 

I am a Army service member and it is free through Army Knowledge online for all service members. They must have mapped the wrong program to the Mountain Lion Operating System. 

Kudos1 Stats

Re: Can't Install Norton Internet Security 4 on my Macbook

Indeed that seems to be the case here. Please download Norton Internet Security 5 for Mac. Hope it is available through your program.

SunilkumarSoftware Engineer, Mac ProductsSymantec Corporation
Kudos1 Stats

Re: Can't Install Norton Internet Security 4 on my Macbook

I'm not familiar with how the program through "Army Knowledge" online works, but here is the general link to download version 5.

http://us.norton.com/support/redirects/redirect.jsp?type=nism5

Kudos0

Re: Can't Install Norton Internet Security 4 on my Macbook

Would you PLEASE (!) get Comcast to upgrade their securrity coverage for the MAC!

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