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Kudos0

can't load N U 16 on my tablet that has no cd rom drive

Purchased Norton Internet Security with the N U 16 cd. My note book has no cd rom drive. Have copied the files to a flash drive, but when I try to install and device freezes up.

I have installed and registered both the security program and the NU 16 cd on my PC, but cannot find my registered NU 16 product on file. What to do? Thanks!

Replies

Kudos0

Re: can't load N U 16 on my tablet that has no cd rom drive

Purchased Norton Internet Security with the N U 16 cd. My note book has no cd rom drive. Have copied the files to a flash drive, but when I try to install and device freezes up.

I have installed and registered both the security program and the NU 16 cd on my PC, but cannot find my registered NU 16 product on file. What to do? Thanks!

Kudos0

Re: can't load N U 16 on my tablet that has no cd rom drive

Does your tablet meet the minimum system requirements?

Microsoft® Windows® XP SP3 (32-bit only)

  • CPU: Pentium® or equivalent 233 MHz (minimum) | Pentium or equivalent 300 MHz (recommended)
  • Memory: 64 MB (minimum) | 128 MB (recommended)

Microsoft Windows Vista® (32-bit and 64-bit)

  • CPU: 1 GHz
  • Memory: 1 GB

Microsoft Windows 7 and Microsoft Windows 8

  • CPU: 1 GHz
  • Memory: 1 GB for 32-bit | 2 GB for 64-bit

Additional Hardware Requirements

  • 100 MB of available hard disk space
  • SVGA (1024 x 768) video
  • CD-ROM or DVD drive (if not installing via electronic software download)
  • Internet connection (to activate product and receive product updates)1

1 User is responsible for Internet service provider account, all Internet access fees, and phone charges.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: can't load N U 16 on my tablet that has no cd rom drive

Hi. Yes, I have all of the minimum requirements other than a cd rom on the notebook. I loaded Norton Internet security from the website, but I can't find the N U 16 product that I registered earlier today. They only show the new Internet Security product.

Kudos0

Re: can't load N U 16 on my tablet that has no cd rom drive

Try downloading from www.norton.com/nu16 .  You will need to activate it with the Product Key associated with NU16.  It will be a different key than the one used for NIS.

Let us know how you get on.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: can't load N U 16 on my tablet that has no cd rom drive

Hey. Did as you suggested. Download ok, but install got an error message; "incompatible error message..." . Click Norton Support; got to step 2 "AMD chipset drivers and couldn't get step 3's AMD Controller "golden ticket".

Also, at AMD step 1 clicked "notebook graphics" step 2 "auto detect"  I have no idea what  radeon sries I have. 

Going to get my ball peen hammer, be right back...

Kudos0

Re: can't load N U 16 on my tablet that has no cd rom drive

Does the tablet meet this bit?

  • SVGA (1024 x 768) video
A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: can't load N U 16 on my tablet that has no cd rom drive

Yes, it is currently @ 1366x768 with a (!) message "resolution lower than 1280x960, some itemsmight not fit on your screen".

Kudos0

Re: can't load N U 16 on my tablet that has no cd rom drive

OK, then I'm just about out of ideas.  Someone else may have other suggestions, but perhaps if you contact Customer Support they may be able to find out what's causing this problem.  Live Chat is usually the quickest and easiest way to reach them.

www.norton.com/chat

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: can't load N U 16 on my tablet that has no cd rom drive

I'm fried as well. Time to walk in the Redwoods and erase the minds hard drive. Thank's so much for your help and time Krusty13!

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