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Kudos0

Can't log in

I installed Norton Family. When I logged in it does not recognize my email or password. I send the reset password to my email and it doesn't send. I have tried numerous times. I want to manage acct but can't even log in.

Replies

Kudos0

Re: Can't log in

I installed Norton Family. When I logged in it does not recognize my email or password. I send the reset password to my email and it doesn't send. I have tried numerous times. I want to manage acct but can't even log in.

Kudos0

Re: Can't log in

Hi nurseyoli,

Are you able to log onto the Norton Account website using the same email and password?  Have you tried to retrieve the password from Norton Account website?  The URL of Norton Account website is https://www.mynortonaccount.com

Thanks,

Katie

Thanks Katie

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